souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAJan 26, 2022

Hi Harley, We greatly appreciate that you had come forward to share your experience here, regardless of the situation, this is still a chance for us to apologize and correct our wrongs. At the same time, we see this as an opportunity to do you justice, something you are rightfully owed. Our order processing takes 3 to 15 business days which may translate to 3 weeks and since it's been exactly 3 weeks that your order has not seen an update, it's possible that it may have experienced a delay. To find out, we will be needing either your order number or your email address to pull up your order details in our system. Once we have either one, we can start sorting this out for you and provide the necessary compensations as well. We are looking forward to hearing back from you. Wishing you a lovely rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Hi Halima, Thank you for going into great detail about your disappointing experience. It is important for us to know exactly what the problem is so we can make out the most effective way to provide a solution for you. Upon checking your order, though, I see that a representative of ours from the Gratitude Team has sent you a return label via email with which you can use to send back the Ezzahra coat. Once you're able to return the item, we can send you the full refund. Thank you for showing your appreciation for our customer service efforts despite the initial unsatisfactory experience. It means a lot to us. Your purchase of the purse will be worth it, and if it isn't you can always let us know through [email protected]. We'll always find a way to make your experience better. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Hello there! Thank you for leaving us your thoughts! We understand your worries and I know these are valid concerns as well and we cannot blame you for thinking this way. The fulfillment issues from the past few months have already been addressed and most of the delayed packages have already seen movement, while most have been delivered by now. I hope you can give us a chance to show you how good we are because it will be a shame not to take advantage of the discount we can provide you if do. If you think you're ready to try us, you can email [email protected] and we will provide you with an exclusive discount code! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 25, 2022

Hello Alexandria, We greatly appreciate your brining this to our attention. We would like to express our regrets for the inconvenience this has brought upon you. We take full responsibility for this shortcoming and we'd absolutely do everything we can for you to receive your items. About your items coming from China, we would like to take this chance to clarify that we work with merchants from around the globe as we are an online marketplace of curated boutique items. To fix the P.O. Box address issue, we will be needing a physical address (preferably a home address) to send the parcel to. Usually, DHL will be calling you to try a valid address, but in this case, we'll be the ones getting in touch with them to pass on the address you'll be providing. We are truly sorry for leaving you the impression that we only care about the money. Souk + SEPIA believes in human connection more than just the money. We care for your feelings because we are more than just lumps of flesh and bone. We're also emotions and feelings. This isn't to say that we don't get your frustration, though, because we really do. We will get in touch with you via email after this response is sent. We are looking forward to hearing back from you so we can start rectifying this for you. Wishing you a safe and pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hello Pearl, Thank you for writing in and bringing this to our attention. It deeply saddens us to hear about the fulfillment issues your order has been affected by. Sincerely, we would like to extend our apologies for the trouble you had went through all because of this. About 80% of our items in store had seen an increase in terms of demand which greatly affected our partners production capacity. Nonetheless, this problem has been addressed as of now. We take full responsibility for this and hope to resolve this with you. Just as much as you do, we hate that this has happened to a customer of ours. After this response is posted, a representative of ours will get in touch with you via email and help you get the resolution you want. We hope to make this work with you. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hi Jackie, Thank you for writing in! Forgive us for the troubles we've caused. It was never our intention to cause you distress. It's true that we have experienced fulfillment issues due to a rise in demand of about 80% of our store items, but this problem has been sorted out for now. We have checked your order and it looks like we've already processed a refund for it yesterday just as you had requested, so there is no need to worry. It should take up to 3 to 5 business days for the money to be credited back to your card. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hi Lynmika, Thank you for bringing your concerns to our attention. I hope you know that it's not our intention to make you feel duped. We just want to clarify that our order processing takes 3 to 15 business days which means we have a couple days to ship your order. Our business is 100% legitimate. If you find yourself near New York, then we invite you to our office where we also have our items for you to personally examine. Rest assured, your items are already being processed and should ship out soon. If it experiences a delay of any kind, you are welcome to contact us at [email protected]. I hope this helps explain. Please don't hesitate to get in touch should you have questions in mind. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAJan 20, 2022

Hello Belia, Thank you for writing in! We want you to know that we feel your frustration and completely understand where it's coming from. It was never our intention to make you feel abandoned. We intend to make things clear with you that our standard order processing takes 3 to 15 business days. Today marks the 13th business day your order is in the processing stage, so we have a couple more days to ship your order. We are fully aware of the fraud/scam reviews we are bombarded with, but this is due to a fulfillment issue that we have already resolved as of the moment. Rest assured, we are a legitimate company headquartered in New York, where a physical store also exists. We hope this helps clarify. Please don't hesitate to write us at [email protected] should you require further and in depth assistance. Wishing you a safe rest of the week! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia