souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIAMay 5, 2022

Hi Moenea, Thank you for writing in! It is deeply saddening that events had led us to this moment. We are fully aware of how much this affects the trust you have put in us, so we promise to do you justice. Upon checking your order we can confirm that it has already shipped out and a DHL tracking link already exists, however, it shows no further updates since March 7th. It is safe to say that it may have been lost in transit. For this reason, we offer you a full refund instead. Thinking that we are a scam website is truly understandable considering what you have had to go through. By the way, this is the tracking link for your the boots: https://mydhl.express.dhl/us/en/tracking.html#/results?id=9284855053 We hope this helps for now. We also will send you a follow-up email where you can respond to us with your decision. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAMay 4, 2022

Hi Amy, Thank you for writing in! As far as we know, we only conduct customer service via email and chat support only. We do not have a registered phone number just yet and the reference number attached does not match the order numbers we generate for purchases. We have sent you request for the six-digit order number or email address that is registered with the purchase. We are looking forward to hearing back from you again soon! Eager to sort this out with you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 30, 2022

Hello Tania, Thank you for writing in! We would like to express deepest regrets for the events that took place ultimately leading to you leaving us a review. For letting you down, we absolutely understand and think that it is only natural for you to think you have been scammed. However, this is far from the truth, and we're sorry for it appears you have missed out the shipping delay announcement emails we have sent to our customers early in January. The shipping delay notice is also visible in our website's homepage here: https://soukandsepia.com/pages/spring-cleaning You order may take a couple weeks more before it gets delivered, but if you are done waiting, we're openly welcome and would cater to a refund request. I have gone ahead and sent you a follow-up email to ask for your decision. We are looking forward to reach a resolution for this issue as we would no longer want even a second more of your time to be wasted. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 30, 2022

Hi Kisha, Apologies for the myriad of disappointments you have experienced over the last couple of months. We feel terribly ashamed for letting you down on your birthday. We cannot help but feel regretful to think how perfect it would have been had you received your pieces for the birthday photoshoot. For these shortcomings, we sincerely extend our apologies. Never once in the history of Souk + SEPIA did we wish such misfortune to fall upon our customers whom we believe deserves the best customer service this industry can offer. If waiting no longer is an option, we can immediately process a refund for what you were charged for. In order to do this, we will be needing your order number and email address to verify the purchase. We also need it to pull up your souk + SEPIA account. We have sent you the request via Trustpilot. We are looking forward to hear from you soon! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 25, 2022

Hello Crystal, Thanks for leaving us a review here in Trustpilot! We appreciate the opportunity this brings to respond to your concerns. We completely understand how awful the situation has made you feel. We understand that this has breached the trust that you have generously given us, knowing that we are a young company trying to make a name for itself and represent the Black Community. Upon checking, we see that your order has been fully refunded per your request. We apologize for wasting your time. We never meant for things to take a bitter turn. Nonetheless, we feel relieved for finally having a resolution for your concern. We appreciate criticism of all kinds as we can use it as effective tools for the betterment of our company. Every single cry for help is not lost on us. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 20, 2022

Hello Debra, Thank you for bringing your concern to our attention. Before anything else, we would like to apologize for the hassle we've put you through. We also would like to say sorry for any misinformation as it seems you have been misled at some point. When the company started, we were based back in Newark, New Jersey, but Souk + SEPIA has been based in New York for over 3 months now and continues to be. However, the issue at hand is that there are still no updates for your order. We would be willing to provide a full refund for item/s. As soon as we receive your order number to verify your purchase, we shall process a refund immediately. We are looking forward to hearing back from you again soon! We hope that you are safe and sound including your loved ones. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 19, 2022

Hello Dee, It is quite unfortunate that there seemed to be a delay with the shipping of your order. We apologize for the trouble we've put you through. The good news is, your order appears to have been delivered on the 16th of April, about 4 days ago. We hope that you are now enjoying your Final Sale items as we are writing this response. We're absolutely open for constructive criticism and suggestions you may have. Please don't hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIAApr 18, 2022

Hello Erica, Thanks for reaching out! We are truly sorry for keeping you waiting. We also would like to apologize as there may be some misunderstanding on the shipping part. Upon checking, I see that when your order was placed on the 26th of March. Order processing takes about 3 to 15 business days and your feedback came in on the 13th business day from the day said order was placed. This means we are still a couple days within the processing period. On the 14th business day, your order has been delivered according to the tracking info from UPS. This means all is well and we hope you are now enjoying your item! Please don't hesitate to write me back should you have further questions or concerns. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia