SOS Online Backup offers a secure and robust cloud backup for consumers and businesses. SOS Online Backup has been the PC Magazine Editors’ Choice Award since 2006 and is Laptop Magazine Editors’ Choice. SOS Online Backup supports Windows (endpoints/servers) and Mac platforms. SOS Online Backup has a lot of small niceties. Its speeds were very fast, its wizard is helpful for less tech-savvy users, and its the most lightweight backup program. SOS Online is a cloud backup service that differentiates itself from its competitors by offering top-notch security with exclusive features like unlimited versioning, archiving and much more.
SOS Online Backup (sosonlinebackup.com) has 45 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
sosonlinebackup.com
Website
sosonlinebackup.com
Category
Audio & Visual
Location
El Segundo, California
Listed on Five Star Index
2026
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The company replied to 22% of reviews.
Latest
Most recent review: October 2024.
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I am clueless when it comes to computers; SOS people were patient, persistent, and encouraging while walking me through what are not complicated steps - option after option was offered to help me configure (how do you like that word!) and schedule backups -YouTube videos, live help, etc until I got it.
Response from SOS Online BackupMay 8, 2019
Dear Christina, Thanks for the awesome 5-star rating and detailed review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
JC
Jerry C.
Great product and terrific technical…
Great product and terrific technical support!!!
Response from SOS Online BackupMay 8, 2019
Jerry, thank you for the great review! We’re so happy you loved the experience with our customer support team. As always, do not hesitate to contact us for any assistance,
KB
Keldon B.
Poor support, kept billing after cancellation
I wanted to resell their services, they suggested I use commissionjunction.com, which I did and never received commission (CJ kept saying it's SOS not authorizing the commissions, SOS just ignored me). I then became a proper reseller, had some good and some bad experiences, though mostly bad towards the end - bugs in the software doing things like cache folders filling up clients' hard drives completely, and they HARDLY EVER responded on my support tickets towards the end (closed them without responses), so I had enough and cancelled. Then they kept billing me and ignoring all my requests to cancel - I eventually had no choice but to cancel my entire credit card to get out of it! I now use idrive.com instead.
Response from SOS Online BackupMay 8, 2019
Dear Keldon, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 877.801.6114 or you can email us on [email protected]. Frank Jordan, our Manager for Consumer/Business Sales will be taking care of you personally, his extn. no is 245 Please reach out to us at your convenience and we hope to find a solution that makes you smile.
FM
Frank M.
great source of comfort
Has been a great source of comfort knowing that I have this backup and can access it from anywhere. No problems using it.
Response from SOS Online BackupMay 8, 2019
Hey Frank, First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. Thank you again.
MC
Matty C.
I'm new with the company
I'm new with the company, but the sales and billing representative make me feel like I was a current client. Very happy with the company and its employees, Thanks
Response from SOS Online BackupMay 8, 2019
Dear Matty, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
IG
IT G.
Need a BIG restore? Look elsewhere!
I've been with SOS Online Backup (consumer, not business tier) for 3 years. Everything seemed OK for general day to day backups and restores. Then, last week, the worst happened; I had to do a restore of 6TB.
Now, I'm not expecting instant restores and the data I backup I can live without for a week. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days.
Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs.
So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things.
The gist of the conversation was that they do not throttle connections and that 30Mbit/sec was considered an excellent speed and IF I was previously getting 50-200Mbit/sec then I was a very lucky man as this was not expected! I suggested that I must have been very lucky for 3 days; having traffic rates almost flatline from them (but not other sites I tested, e.g. speedtest.net & google drive) then surely this pointed to throttling? No Sir, this was down to my connection and usual internet traffic.
Now, I not a network engineer, but I have worked in IT for 30 years, so I know BS when I hear it!
So, for all the 5 star rates here, I suggest you test doing a SIGNIFICANT restore before making your mind up.
As I said above, it's great for restoring a few GB. When you get to a few TB, you're outta luck.
Response from SOS Online BackupMay 8, 2019
Hi, we are devastated to hear you had such a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. Our speed of data restoration is rated best by most users and something that we're known for; remember the speeds depends on the many critical factors like amount of data you are looking to restore and your local internet ISP download speeds. However, we would like to further investigate the issue and assist you with the next best steps. So, could you email us directly at [email protected] with your username and phone number? We'd like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.
JG
Jana G.
Have used the back-up one time and was…
Have used the back-up one time and was relieved to have my data restored. The customer service is great.
