SOS Online BackupReviews of sosonlinebackup.com

I've been with SOS Online Backup (consumer, not business tier) for 3 years. Everything seemed OK for general day to day backups and restores. Then, last week, the worst happened; I had to do a restore of 6TB. Now, I'm not expecting instant restores and the data I backup I can live without for a week. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days. Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs. So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things. The gist of the conversation was that they do not throttle connections and that 30Mbit/sec was considered an excellent speed and IF I was previously getting 50-200Mbit/sec then I was a very lucky man as this was not expected! I suggested that I must have been very lucky for 3 days; having traffic rates almost flatline from them (but not other sites I tested, e.g. speedtest.net & google drive) then surely this pointed to throttling? No Sir, this was down to my connection and usual internet traffic. Now, I not a network engineer, but I have worked in IT for 30 years, so I know BS when I hear it! So, for all the 5 star rates here, I suggest you test doing a SIGNIFICANT restore before making your mind up. As I said above, it's great for restoring a few GB. When you get to a few TB, you're outta luck.