SOS Auto ProtectReviews of sosautoprotect.com

It’s been over a month since I was told I’d receive my return check, and I’m still waiting. I’ve called multiple times, but it’s impossible to reach anyone who can actually help. Each time, they just take my number and promise to “call me back” — but no one ever does. The lack of communication and follow-through is incredibly frustrating. Review from 1 months ago: SOS Auto Warranty will push for reviews right after you get the policy. The real test of a warranty company is whether they actually cover repairs when you need them—and SOS failed completely. After just 5,000 miles, I had a clear engine issue, and they refused to cover it, claiming it was a “wear and tear” problem. Convenient excuse when the repair cost was more than what I had paid into the policy. SOS warranty will find loopholes to deny legitimate claims. I’ve used Endurance in the past, and they were great—never had an issue getting a repair approved. Honestly, I regret choosing SOS. If you’re looking for a warranty that actually does what it promises, I’d suggest looking elsewhere.

When I first talked to Daniel Hill. I actually filled out for a quote from another warranty company. Daniel spoke fast and I needed to ask who he was with. He was polite and what he offered sounded good. So after being somewhat pressured I went ahead and signed up with SOS. This was a Friday, during the weekend I decided I was not comfortable with my decision. I sent an email requesting to cancel the policy. I did tell them I was considering looking for another vehicle. Considering! It really was not their business. Daniel told me he would give the request to the billing department and should be called later that day. Nothing happened that day , so I contacted Daniel again. This time he transferred me to billing. I then spoke to Adam who interrogated me! He questioned me on considering trading my vehicle. He told me everyone who canceled tells that story. Or what he meant lied. I asked a few times to just cancel the policy. Adam asked if I would transfer the policy to my wife’s car? Or if I bought a new car? Again I asked can he just cancel the policy? Adam then put me on hold. He came back offering me another year and double mileage per the “management “! Finally he canceled the policy. I was somewhat happy with Daniel. Adam absolutely not! So if I could give no stars I would!

These guys are absolutely horrible. They never call you back when they say they are. Been waiting for Thomas to call but I don't think the guy even exists. Ben is worthless just like the warranty claim is worthless. They are just trying to get out of repairing my vehicle. They are even making stuff up on the report about continued use after the engine blew!! An injector failure wiped out the engine and the are only willing to replace the injector. What a joke. All this distraction and back and forth in an attempt to deny the claim instead of honoring the contract. Will never recommend these guys to anyone. Stay clear as these folks are a scam warranty company.

Complete morons? Are you dumb or dumb? These guys have been on n off with us denying our failed fuel injection problem, after paying out of pocket to have engine diagnosed. Inspector took 2 weeks to finally come look at the car. Keep in mind we were on a platinum warranty so anything and everything is covered here. Not very smart to try and deny this with as little evidence as just not wanting to pay for it. Adam Miller if you see this this is how you wanted to play this game ill be talking to you soon. For the rest of you, take your business somewhere else if you dont want thousands ripped from your pockets.

BUYER BEWARE! I bought the platinum coverage last year for my car. I had an engine problem and ended up at the side of the road. I had the car towed immediately to our auto shop who diagnosed the car with massive engine failure. SOS sent out their inspectors and SOS then said the don't know the cause so we would have to tear apart the engine at our cost to find the cause. We did so and found that the fuel injector failed causing complete engine damage. Their inspectors came out again and confirmed the same result. Now SOS is claiming they will only pay for the fuel injector not the engine trying to say we drove around with a failed fuel injector that we had absolutely no knowledge of and have never had any issues whatsoever with the car. Our mechanics have said they have never experienced any warranty companies trying to get out of a warranty like their with clear evidence of the issue which is covered in their warranty. The damages are 31k and SOS is offering us only the fuel injector replacement not the engine replacement that is needed. Not to mention that Ben NEVER calls us back but claims that he and Thomas have called but neither myself, my husband or our auto shop ever hear back from them. This company is horrible! Seeking legal council.

I only rated this company a 1 star because I can't give a negative star. My truck has been in the shop for almost 2 months now. I've been dealing with Ben and Adam Miller. Do not let the sway you or tell you otherwise. They will give you false hope. You will spend countless hours just trying to get a hold of them. The mechanic had told them that my truck needed a new engine. The adjuster they had sent out told them the same thing. They made me pay for a tear down so they can physically see what wrong with the issues even though it was already explained to them. It cost me over 5k which I had to pay out of pocket. They still weren't satisfied and sent out the adjuster again to have me tell the mechanic they want it torn down even further to see the piston and if it was damaged. I complied and they still denied my claim. I bought this insurance in good faith with the appropriate mileage that was in compliance with their policy but they still stated it was damaged from wear and tear. With the mileage on my vehicle they can easily say anything is damage from wear and tear! I will be reaching out to the Department of consumer affairs and an attorney! DO NOT USE THIS COMPANY!

Every Time I call, I receive their Answering Service. I called to make a claim. I got the answering service. No call back. Out of 6 calls to SOS all went to the Answering service and no return call over a 2 month period. Two months to get someone to look at my car and get approval to remove the Transmission. After being removed I am told it is not covered due to still being in the 30 day probation period. Why did they approve the removal then. $2,700 to have my original transmission put back together and I still have not been paid on the claim due to their mistake. This started in March 2024. I DO NOT RECOMEND.

Don’t get scammed. They don’t return calls when needing to place a claim. It’s just an endless circle of an answering service. Been waiting 2 weeks.