SOS Auto ProtectReviews of sosautoprotect.com

Had coverage from FEB 25 until End of November. Paid 1900 for the Ultimate coverage plan. Took my car in because of a clunking/knocking noise from the front of the car. They discovered the motor mounts were worn and causing the noise. Car is a 2018 with 85000 they said motor mounts are wear and tear items. Basically the motor mounts have to fail to be replaced!?! Absolutely ridiculous and even more ridiculous is that I cancelled my policy and got back 950 (less than 50%) after just 9 months.. Hope you have better luck..

Do not do business with SOS and do not trust anything they tell you especially from Ben or Adam. Also if anyone has a problem with this company please write a review. I could use a few more.

I've paid $2500 for their Ultimate plan. I filed a prior claim in March 2025 based upon information provided by California Auto, the garage that provides my oil changes (allegedly leaky head gasket; please see attached documentation- CLEARLY STATED THAT IT NEEDED FURTHER INSPECTION); at that point, there were no check engine lights or indicators of an issue. Per "Ben", SOS was supposed to send an inspector to further assess the claim; that never happened. Now, in September, my water pump is busted. I immediately took my car to Serramonte Ford when the overheating light came on, & my car was assessed the same day. Ben initially lied & said that an inspection would be held the following Monday, which never happened. I & Kyle (serramonte ford service rep) had a 3-way conversation with "Ben" (refuses to provide last name!), who arranged for a video inspection the following day; the inspection (with the shop foreman) confirmed the diagnosed issue, along with confirming that there are NO HEAD GASKET ISSUES. Ben is now refusing to honor my contract, stating that I never shown proof of having the nonexistent head gasket issue repaired; when I pointed out that he'd lied & never sent the inspector to confirm/deny whether or not my head gasket was an actual issue, he said that according to my contract, he didn't need to do so (nothing of that nature stated) because they don't cover head gasket issues...again, Serramonte Ford has confirmed that nothing is wrong with my head gaskets. Ben had the audacity to call Serramonte Ford liars (as though they'd turn down the opportunity to make more money!), & is now not answering or returning calls. Adam Miller lied, & told me that I would be receiving a call by 9/18; that never happened; what did happen was him laughing in my face & telling me my vehicle would never be fixed. Upon reading other reviews, this seems to be a regular occurrence for them to try & avoid covered repairs. They're rude, unprofessional & based on all current appearances, conmen.

It important for me to let everyone know that SOS auto protect will not cover what they say they will cover and then you better have a lot of time to wait for an approval . They are liars and thieves I made more than 15 phone calls and so did the dealership only for them to tell me they would give me a full refund if I took my review down DONT BUY FROM THEM unless you want to get ripped and have to pay for everything anyway

Didn't cover anything!!! paid a lot of money up front to this company because I trusted the salesman...do your research!!! rental car in shop for 3 days, didn't cover anything!!!!

Extremely disappointed. Had high hopes. When you’re trying to get a warranty from them, their customer service is great. I filed my first claim, both the repair shop and me have been trying to contact them. The number (833) 571-0253 goes through a service desk who would put down your info and will tell you a representative will contact you within 1 business day. It’s been 4 days and my repair shop and me still haven’t heard from them. I’m requesting refund at this point.

Purchased a policy last August (2024) for a 2016 Suburban. Transmission went out and now SOS now wants to know if transmission was serviced at 90,000 miles or before and if it wasn't they don't want to pay for a transmission. The Dealership I purchased it from won't release information since details since I wan't the actual owner. I would like to warn people that this company will try everything to avoid paying for any repairs. Now it looks like I will be out $5-7K from my pocket. BEWARE of SOS Auto Protect they will protect themselves 1st. Now I will get some automated response to say how sorry they are and to please contact them, when I have left message after message.

Buyer Beware! I was interested in purchasing an extended warranty for my 2018 vehicle, which I planned to keep for the long term. Initially, I received a quote from the dealership for nearly $10K for 3 years (yes, it’s a Jaguar, so naturally, it was expensive). Then, I got a quote from Endurance, which was nearly the same. However, I stumbled upon a company that was highly rated on Forbes' website. Being old school, I trusted Forbes as a respected source—big mistake. Upon further review, I discovered that the positive reviews were mainly about the initial purchase process, not the actual claims process. I should have done more research, and that’s on me. I spoke with Adam, who seemed great and convinced me to purchase a warranty with no deductible or out-of-pocket cost per incident. It was priced at $6,088 for 8 years—way too good to be true, especially for a Jaguar, where labor alone can cost hundreds of dollars per hour. That should have been a red flag, but I was caught up in the excitement of such a “great deal.” Adam assured me that I could receive a full refund within 30 days by law or a prorated refund if I decided to sell the car. I submitted my vehicle information, and only then did I dig deeper into the company. First stop: the Better Business Bureau. To my surprise, they had an "F" rating and were not accredited due to poor customer feedback and numerous complaints. I continued my research and found multiple reviews from warranty customers who had submitted claims—only to have them denied entirely or forced to pay out-of-pocket for labor to diagnose issues that were either denied or partially covered. There were numerous horror stories, but you can easily find them by searching the company name online. I decided it would be better to invest my money in a new vehicle with an included 5 year warranty than nurture my current car. I immediately emailed to cancel the policy the following day. Adam responded quickly, reassuring me that all I had to do was call, and he would take care of the cancellation. But that wasn’t the case. The policy was purchased on February 13, and I officially canceled it on February 17. However, I was subjected to several minutes of questioning by Adam, followed by a transfer to Ben, who also pressed me to reconsider my decision. After some back-and-forth, Ben confirmed he would process the cancellation and promised I would receive an email by the end of the day. That email never came. I won’t go into the countless phone calls to SOS Auto Protect, Adam, Ben, and my credit card company, which had to open a dispute on my behalf. The cancellation wasn’t processed until after a follow-up call on March 5, and the refund wasn’t issued until March 21—over an entire month after my initial cancellation request. It was a never-ending cycle of lies and frustration. I can only imagine how nightmarish it would have been to try and file a claim with this company. I am relieved to have this ordeal behind me and strongly advise anyone considering a warranty with this company to proceed with caution. What a terrible experience from start to finish.