Sophie SocietyReviews of sophiesociety.com

Our experience with Sophie Society had both positives and negatives. Their team was consistently polite, responsive, and willing to help. When the campaign performance didn’t meet expectations, they proactively offered to refund two months, which we genuinely appreciated. Despite their professionalism and willingness to correct the situation, the advertising campaigns still did not produce the sales levels our brand needed. Results remained well below our usual performance, even after adjustments, so we ultimately decided to discontinue the service. Overall, they have a courteous team and handled the refund fairly, but the strategy simply didn’t deliver the expected results for our brand.

I was very disappointed with my experience with this agency. I had three good meetings with a representative. We seemed to forge a good rapport and it seemed like a very good match for us to work together. Then we scheduled an “audit” of our Amazon account. The rep who was going to audit our account replied saying they could not proceed because they viewed an old website of ours and they claimed we are a competitor. When I explained that we were not and that I was completely honest in my communications with them about what our needs are- we have two supplement brands on Amazon and would like help with PPC- and that we are NOT an agency or a competitor- they did not respond. So despite developing good rapport initially they made the choice to work off their assumptions instead of having a discussion which should have alleviated their concerns. I contacted the owner as well about my experience since I never heard back from the reps and also received no response. Of note: I was diplomatic in all of my communications and not in anyway “screaming”. I cannot say how their actual management of PPC would be like. I can say that rapport, trust, and effective communication are crucial to me in any relationship, including business. They broke rapport, broke trust by making unverified assumptions, and communicated very poorly or not at all. For this reason, I absolutely cannot recommend them.