Nesrine S.
I purchased two sets from this company
I purchased two sets from this company, and when they arrived, they were nothing like the pictures advertised. The quality was extremely poor and very disappointing. I returned the items at my own expense and followed all the required steps on my end. It has now been more than five months, and I still have not received my refund. To make matters worse, they are now asking me to pay customs fees in China before they will return my money. I have never experienced anything like this before. Please be careful when purchasing from this company. The quality is terrible, and even when you do the right thing as a customer, they do not do the right thing by you. In my experience, it has been a complete waste of time and money.
Response from Sophie & OliviaJun 16, 2026
Hi Nesrine, We're truly sorry to hear about your experience and understand your frustration. We take concerns like yours seriously and apologize that this process has not met your expectations. Regarding the customs fees, these are charges imposed by customs authorities and are not collected or controlled by us. In cases where such fees apply to returned parcels, they must be settled before the shipment can be successfully received and processed. Once the returned package is received and the return requirements are met, we will continue with the applicable refund process. We appreciate your feedback and regret the inconvenience you've experienced. If there are any outstanding details you'd like us to review, please continue corresponding with our support team so we can assist further. ☺️