Sophie & OliviaReviews of sophieolivia-lingerie.com

I was very disappointed with my order from Sophie & Olivia. None of the items fit correctly or looked as expected. The bra was badly shaped, the sizing was inaccurate, and some of the stitching appeared to be sewn incorrectly. Overall, the quality was poor. The only item that fit reasonably well was the thong. Fortunately, I did not spend too much on this order, but I would rather spend my money on quality products. Based on my experience, I would not purchase from this brand again.

I would never order anything from this company again. The items I received were very poor quality. The stitching around the hem-line and all edges of the nightie were poorly done and look very cheap. As per their website I asked for a returns label or address to return the goods to and haven't heard back from them. They wanted to offer me a 5% discount or store credit. However, I said I'd rather pay for the return post and get a full refund. I haven't heard from them in the last 4 days even though I started communication with them directly after receiving my package which is now 20 days ago. They are simply delaying until the 30 day return window is closed. Very dishonest, disreputable company.

I got the order but the size is wrong for me. Some of the pieces are very nice, others is not my kind of material. I wanted to return the items that don't fit me, emailed the customer service email address to ask how to return the items and a week later I haven't received a response yet. Negative review not because the size didn't match but for not being able to contact them and I have to keep the items unless I escalate the issue in a formal way.

The sizing is completely incorrect. My husband purchased many items in sizes M and L, and they were exactly the same size, even though they were labelled as medium and large. Trying to return any item is virtually impossible, as you have to pay an extortionate fee. They do offer a credit note for future purchases, but fail to add it to your account, claiming they emailed it to you via a code that never reaches your inbox. The customer service is abysmal, and emails take far too long to get a response, delaying any possibility of a return or credit note. After 5 months, I am still unable to get the credit note I was promised applied to my account. I am left with £100 of underwear that I am unable to wear. Please do not purchase from this company. If you are purchasing for your partner, please buy locally. The sizing is completely incorrect - save yourself a lot of hassle. This company should be thoroughly investigated. Taking people's hard-earned money and providing items that are not fit for their intended purpose. Shame on you. 26/06/26 Thank you for your blanket response to my review. But I have spent an unacceptable amount of time trying to resolve this issue. The order was placed on 12/12/25, and items were delivered on 12/01/26. I requested a return on 19/01/26, but was then advised I would be charged an additional fee per item returned. 26/01/26 Customer services advised that different styles fit differently. I had purchased the same items twice, and even though they were the same size on the tag, they were completely different in sizing. I was offered store credit, which I accepted, as a return would incur extra charges per item and shipping costs. 02/02/26 Customer Services emailed a link to return the items, even though I had requested store credit. 16/02/26 Customer Services agreed to store credit and advised a unique code would be emailed separately, but it was only valid for 30 days, and again requested which Items I would like to be credited for. 22/02/26 Emailed customer services asking for the unique code, as I had not received it. 05/03/26 Emailed customer services asking for the unique code, as it has not been received. 11/03/26 Customer Services emailed, stating they had sent the code and that I needed to check my junk mail. 12/03/26 I replied to Customer Services, stating that junk mail had been checked, and that no such code had been received. 15/03/26 Emailed Customer Services to request the unique code, as it has still not been received. 20/03/26 Emailed Customer Services to request the unique code, as it has still not been received. 23/03/26 Customer Services advised that I would receive credit and that my unique code would be emailed. 27/03/26 Customer Service emailed once again advising I must check my junk mail, to which I replied that the code has not been received and that the email has not gone into my junk mail. 13/04/26 Emailed Customer Services to chase the elusive unique store credit code; I received no reply and have had no correspondence from you since. Your customer service is appalling, taking people's money and selling ill-fitted items. Do not request that I contact customer services when I have done this repeatedly. Try answering your emails and make the effort to get back to them. I know this matter will not be resolved, you avoid doing the honourable thing and giving people their money back. If anyone is thinking of ordering anything from you, I would think twice. The reviews speak for themselves!!! 16/08/26 Update: I received the following email from Sophie & Olivia Team on the 23/07/26. Thank you for your patience, and once again, we sincerely apologize for the confusion you've experienced throughout this process. We've now arranged your store credit for the eligible items from your orders, and you'll receive a separate email shortly containing your gift card code and instructions on how to redeem it at checkout. As previously confirmed, there is no need to return the items—you are welcome to keep them or pass them along. We truly appreciate your understanding and are sorry that your experience didn't meet the standard we strive to provide. We hope the store credit gives you the opportunity to find something you'll enjoy from our collection. If you have any questions or need any assistance, please don't hesitate to get in touch. Kind regards, Regina Sophie & Olivia Lingerie Team Unfortunately, I still haven't received the email with the gift card number. Please do not waste your time purchasing from this company. I haven't followed up on this email, and I don't intend to. It's been eight months. Just hoping to save anyone else the hassle of receiving inadequate, badly sized items and unfulfilled promises.

I returned an item at the beginning of February and it’s now June and I’m still waiting for my refund ! Would never buy from them again Following your response which was quicker than all the emails I have sent, I have chased tracking and yourselves for months now so I think the onus should be on you to sort out rather than myself !

Terrible and deceiving. Inconsistent sizes AND HIDDEN COSTS like keep bag and insurance which add $20 extra to the order!

DO NOT BUY FROM THIS SITE - BOGUS, probably based in China and so the fit is appalling on all items. It is a con. I fell foul to this, and now have ill fitting items, and zero response from their allegedly '24 hour customer service'. Internet scam. Avoid at all costs.

I ordered a lingerie set which when it arrived the stitching was very poor. There was cotton hanging from various different places and some of the stitching had even come undone. I still tried it on and the fit was absolutely awful tight in some areas baggy and others, I emailed them a very strong complaint and received a credit note to which I ordered yet another lingerie set when that arrived. Everything was so much smaller than the sizes that they recommend that you buy using their size guide the stitching of the bra was done in such a way that when you did put it on it pinched in areas and gave the most awful shape. The thong that came with the bra was small bearing in mind that the bra was large who in their right mind advertises underwear like this large bra small thong absolutely ridiculous sent yet another email amongst others regarding this particular lingerie set and yet again the replies are repetitive insisting that they are not responsible for returns even though the items are a poor quality and not fit for purpose that is not customer satisfaction no amount of apologies is going to help the consumer when all they want is for you to put your hand in your pocket yet again to send it back to them pay for it to be tracked so you have a slim chance of getting a refund when an actual fact they are receiving the item back denying they ever received it because it’s a completely different Country and it’s easy to say it got lost in the post so you are out-of-pocket twice and yet they have received your money for the product and they’ve received the product back so it is 100% a scam their website looks very professional. The models modelling the lingerie would appear that the lingerie is a very high-quality and that couldn’t be further from the truth. If I could give them a zero I would but it doesn’t allow me to do that and I know that the reply I will get from the company after writing this review will be a copy and pasted one that they have sent all the other bad reviews. I would encourage anyone to read reviews before you buy anything from the social platforms. Some are genuine this one is not it is a scam steer clear.