Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you received an item with a defect and that your experience with our customer service has been frustrating. This is not the experience we want for our customers. We sincerely apologize for the inconvenience and understand how disappointing this must be. If your concern is still unresolved, we kindly ask that you contact our customer support team again with your order number so we can review your case and work toward an appropriate resolution as quickly as possible.

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the sizing and quality of your order. We also regret that you feel your concerns were not resolved. We kindly ask that you contact our customer support team again and provide your order number so we can review your case thoroughly and determine how we can best assist you. We take customer concerns seriously and appreciate the opportunity to look into this for you. ☺️

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the delivery time, the quality and fit of the item, and your return experience. We sincerely apologize that your order did not arrive in time for when you needed it. We would also like to clarify that an item being out of stock does not prevent a return for a refund if it otherwise meets the requirements of our return policy. We regret any misunderstanding or confusion that may have occurred during your communication with our team. Your feedback is important to us, and we will share your comments with the relevant team as we continue working to improve our products, communication, and customer experience.

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that the items you received did not meet your expectations. We would like to assure you that Sophie & Olivia Lingerie is a legitimate business, and we take great pride in serving our customers. We understand your disappointment, but we kindly ask that you do not label us as a scam. Our intention is always to provide quality products and support to every customer. If you have any concerns regarding your order, our customer support team is here to assist you and work toward an appropriate resolution. We value your feedback and will share your comments with the relevant team as we continue to improve our products and customer experience.

Response from Sophie & OliviaJul 9, 2026

Hi Ben, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way. We take comments like yours seriously and are committed to assisting our customers with any concerns they may have. If there are any unresolved issues with your order, we encourage you to continue communicating with our customer service team so we can review your case and work toward an appropriate resolution.

Response from Sophie & OliviaJul 9, 2026

Hi Christian, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We regret that the sizing and delivery time were disappointing for you. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments regarding the fit and overall experience will be shared with the appropriate team as we continue to improve our products and services. Thank you again for your feedback.

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that the item did not meet your expectations in terms of quality and packaging. We understand your disappointment and regret that your experience was not a positive one. Customer feedback is important to us, and we take comments like yours seriously as we continue to improve our products and overall customer experience. We appreciate you sharing your thoughts and will ensure your feedback is passed along to the appropriate team for review.☺️

Response from Sophie & OliviaJul 9, 2026

Hi, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. Regarding the customs invoice, if the shipment was correctly declared as a returned item, we recommend contacting the courier handling the return shipment, as customs charges and import procedures are determined by the carrier and the destination country's customs authorities. Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If you have tracking information showing that your return has been delivered, please share it with our customer service team so we can review your case further.