Sophie & OliviaReviews of sophieolivia-lingerie.com

I was disappointed with my experience. I received two defective items, and the company acknowledged they were manufacturing defects. However, despite their return policy stating that customers are not responsible for return shipping costs when items are defective, I was still expected to pay to return them. The customer service team was polite, but the company’s actions did not match its written policy. If customers are expected to pay return shipping on defective products, the return policy should clearly state that. I hope they update it to avoid misleading future customers. I was also very disappointed with the quality of the products. The items I received were very cheaply made and did not reflect the price I paid.

Terrible quality, poor sizing, scam scam scam. Spent USD15 to return items only to have them returned to me SIX months later, and after being offered several ChatGPT generated excuses. DO NOT BUY

I looked at the pictures on Sophie & Olivia’s website of the lingerie I was looking at purchasing for my GF they all looked really good and as they were described as really good quality I didn’t look any further on Trustpilot reviews, nor did I realise that the items would be produced and shipped from China! The items were delivered in good time, but on opening the lingerie I found that the material quality wasn’t as good as advertised and the size was smaller than I expected and I had ordered a medium as my GF is a UK size 12, I contacted customer service straight away and although they responded promptly they were very reluctant to offer me a full refund, instead offering me alternative options, in store credit, 5% refund and finally 10% but I would have to return the items to China paying the cost plus not receiving a full refund either. All totally unacceptable and not what is advertised in there refund process, I would think very carefully before purchasing any lingerie from Sophie & Olivia as the quality isn’t as described and the product size charts do not match actual sizing, all in all I think you could find the same product at a higher standard and cheaper in alternative online stores - in short not value for money and not great customer experience

Awful company. I tried to cancel order 1 hour after placing it. I was told they couldn't do that because they had passed it on to the couriers and it was in transit. Absolutely rubbish. Also, the free gift turned out to be a discount off my next order if I spent 50usd. Absolute scam of a company. AVOID LIKE THE PLAGUE

Worst client service ever with no compliance and legal conditions clearly mentionned. The items were in a bad quality. Not asurprise when i saw all the otherbad comme ts and reviews associated ro this brand sophieolivia-lingerie

Absolutely awful quality cheap tat sent from China. Several sets purchased, all terrible and the sizes were all over the show. Attempted a refund, the company refused and despite ordering through PayPal for added security PayPal wouldn’t refund as the company is based in China. Avoid at all costs. Sets couldn’t be worn, looked awful and refund refused

Complete scam!!!! My items well over $100 were never delivered. I emailed Customer Service 3 times with zero response. Do not trust this company.

I give this company 1 out of 5 stars , they really don’t deserve any at all . It took about 3 weeks for a delivery since the order was placed . The quality of the item is extremely poor , no “ mystery gift” as it was supposed to be included in a package ,not correct sizing . Upon a requesting a return , received an email asking for images with received items . Then in a few days later received a different email that was offering a store credit or 5 % refund. Few emails later , they finally provided a link to ship item back which needs to be approved at first ; however they request for you to pay for a selected method of shipping and once you have chosen it and paid for a shipment , you are not able to reselect chosen shipping method . Not recommending to use this company, it’s a scam.