Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaSep 23, 2026

Hi Tara, Thank you for sharing your feedback. We’re sorry to hear that the items you received did not meet your expectations and that you were disappointed with the quality and appearance. We understand how frustrating it can be when a product does not match what you expected from the images you saw. We take feedback like this seriously and will share your concerns with the relevant team for review. If there’s anything we can assist you with regarding your order, our customer support team is here to help.

Response from Sophie & OliviaSep 23, 2026

Hi Brandon, Thank you for sharing your feedback. We’re sorry to hear about the delays in communication and the frustration this has caused. The alternatives offered by our customer support team are provided simply to give customers different options based on what may work best for them. Customers can also choose to return the item at their own cost in accordance with our return policy. The return conditions, including the applicable return handling fee, are clearly displayed on our website and product pages before purchase. We also appreciate your feedback regarding the sizing and will share it with our team for review. We’re sorry that your experience has not been as smooth as expected, and we appreciate you bringing these concerns to our attention.

Response from Sophie & OliviaSep 23, 2026

Hi Kelly, Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations and that you found the return process frustrating. The alternatives offered by our customer support team are provided simply to give customers different options. Customers can also choose to return an item at their own cost in accordance with our return policy. The return conditions, including the applicable return shipping costs and return handling fee, are clearly outlined on our website and product pages before purchase. We also appreciate you raising your concerns about the product images and the information provided. We’ll share this feedback with the relevant team for review. We’re sorry that your experience has not been a positive one, and our customer support team remains available to assist with any unresolved concerns.

Response from Sophie & OliviaSep 23, 2026

Hi Alyssa, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the difficulties you experienced with the return portal, photo uploads, and the communication throughout the process. The alternatives offered by our customer support team are intended to provide customers with different options if they prefer to keep their items, but customers can also proceed with a return at their own cost in accordance with our return policy. The applicable return conditions and fees are clearly outlined on our website before purchase. We also understand your frustration regarding the portal and the return label, and we’re sorry for the inconvenience this caused. We’ll share your feedback regarding the return process and portal issues with the relevant team for review. We regret that your experience has left you feeling this way. If you’re willing to contact our customer support team again with your order details, we’ll be happy to review the situation and assist with any unresolved return concerns.

Response from Sophie & OliviaSep 23, 2026

Hi Lee, Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the products and your experience with our customer service. Sophie & Olivia Lingerie is a legitimate online business, and we take concerns about our products, returns, and customer support seriously. Our return and exchange terms are provided on our website, and our support team is available to assist customers with their concerns. We’re sorry if you experienced delays in receiving a response. If you still need assistance, please reach out to our customer support team with your order details so we can review your case and help address any unresolved concerns.

Response from Sophie & OliviaSep 23, 2026

Hi Abby, Thank you for sharing your feedback. We’re sorry to hear that the items did not fit as expected and that you were frustrated with the return process. We understand your concern about the timing of the return request. However, according to our records, you first contacted us on August 7, which was already very close to the end of the stated 30-day return period. Our team offered alternative options during the communication in an effort to assist, but these were presented as options and were not intended to prevent you from requesting a return. We’re sorry that this experience was disappointing, and we appreciate you sharing your feedback regarding the sizing and return process.

Response from Sophie & OliviaSep 23, 2026

Hi, Thank you for sharing your feedback. We’re sorry to hear that the quality and fit of the items did not meet your expectations, and we apologize for the frustration caused by the communication regarding your return. Our customer support team is here to assist with return requests and provide the necessary return information in accordance with our policy. We’re sorry if you experienced delays or difficulties while trying to obtain this information. We take your feedback regarding the product quality, sizing, and return process seriously and will share your concerns with the relevant team for review.

Response from Sophie & OliviaSep 23, 2026

Hi Hermione, Thank you for sharing your feedback. We’re sorry to hear that you haven’t been able to locate our response and that the set did not fit as expected. Our team has responded to your email regarding your return inquiry. Please check your spam, junk, or promotional folders, as our response may have been filtered there. We apologize for any inconvenience this may have caused and hope you’re able to locate our response so we can assist you with your return.