EDUARDO N.
Bad quality don't buy
Bad quality and this was bought in Australia, have been reading a few reviews from Europe as well with the same poor experience. The website that sells the product corresponds to a Chinese company that delivers bad quality. The night gown bought arrived with a broken shoulder strap.
Response from Sophie & OliviaNov 20, 2025
We’re truly sorry to read your experience. We always do our best to solve any issue as quickly as possible, though in this case we haven’t received any message from you yet — we’d love the chance to help. Would you mind contacting our customer support with your order number? We’ll make sure a replacement is sent right away, completely free of charge. Thank you for your feedback — it helps us keep improving, and we hope to make this right for you soon. 🤍