Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaJan 2, 2026

Hi Matt, we’re very sorry to hear about your disappointment and understand how frustrating this experience must have been. Thank you for sharing your feedback with us. We’ve checked our records and can see that our customer service team was in contact with you and provided assistance regarding your concerns. While we’re glad our team was able to support you, we’re truly sorry that the products and delivery did not meet your expectations. This is not the experience we aim to provide. Thank you for taking the time to share your experience. ☺️

Response from Sophie & OliviaDec 19, 2025

We’re sorry to hear this was your experience and that the order didn’t meet your expectations. Our delivery times are clearly stated on our website, and this order was delivered within the communicated timeframe. The mailing bag mentioned is a standard protective shipping package used by many brands for single-item orders. We always aim to be transparent and are happy to assist if you’d like to reach out to our support team.

Response from Sophie & OliviaDec 19, 2025

We’re sorry to hear that this was your experience and that the product didn’t meet your expectations. Our delivery times, product details, and return conditions, including where returns are sent, are clearly stated on our website before purchase. In some cases, we offer a partial refund as an optional alternative to returning items, never as an obligation. We appreciate your feedback and remain available should you wish to reach out to our support team for further assistance.

Response from Sophie & OliviaDec 19, 2025

Hi Frank, We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of quality or service we aim to provide, and we appreciate you taking the time to share your concerns. We would like the opportunity to review what happened and see how we can assist you further. Please contact our customer service team directly with your order details so we can look into the damaged items and the incorrect product and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaDec 19, 2025

Hi Grzegorz, We’re truly sorry to hear that you feel disappointed with your experience. This is certainly not the impression we want to leave, and we take feedback like this very seriously. We would really appreciate the opportunity to look into your order and address your concerns properly. Please reach out to our customer service team directly with your order details so we can assist you further and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaNov 20, 2025

Your order was placed on the 16th and we can confirm it has already left our international warehouse — some items ship separately to ensure you receive everything as quickly as possible. Whenever your order arrives, we’d love for you to judge us on the product itself. And if anything isn’t as expected — our customer support will fix it for you immediately. We appreciate your honesty and hope we get the chance to surprise you in a positive way. 🤍