Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaOct 12, 2026

Hi Helena, We’re sorry to hear that you’re disappointed with the quality of the items and your experience with our refund process. We understand how frustrating it can be when a purchase does not meet your expectations. We do offer refunds in accordance with our return policy, and we’re sorry if the process has caused confusion or frustration. We take customer feedback seriously and would appreciate the opportunity to review your case. Please contact our customer support team with your order details so we can look into your situation and provide further assistance.

Response from Sophie & OliviaOct 12, 2026

Hi Romana, We’re sorry to hear that your experience has been disappointing and understand your concerns about the delivery delay, cancellation request, and product information. We understand how frustrating it can be to wait for an order longer than expected. Once an order has been shipped, cancellation may no longer be possible, but we’re happy to look into the latest tracking information and check the status of your delivery. We also appreciate your feedback regarding product material information and understand how important it is to have clear details before making a purchase. We’ll share your comments with our team for review. Please contact our customer support team with your order details so we can check your shipment and assist you further.

Response from Sophie & OliviaOct 9, 2026

We’re sorry to hear about your frustrating experience and understand how upsetting it can be when a return is delayed due to customs issues. Please note that refunds for returned items are processed once the package has been received by our warehouse, inspected, and approved in accordance with our return policy. We understand that international returns can take time, and we’re sorry for the inconvenience this has caused. We’d appreciate the opportunity to look into your case and help clarify the status of your return. Please contact our support team with your order details so we can review the situation and assist you further.

Response from Sophie & OliviaOct 7, 2026

Thank you for sharing your feedback. We’re sorry to hear that the quality of the items you received did not meet your expectations, and we understand your disappointment regarding the return costs and handling fee. Our return terms, including the customer-paid return shipping and applicable handling fee, are outlined in our return policy. We understand that these costs can be frustrating, and we’re sorry this has affected your overall experience. We also take feedback regarding product quality seriously and will share your comments with our team for review. If you would like us to look into your order and experience further, please contact our support team with your order details so we can assist you.

Response from Sophie & OliviaOct 7, 2026

Thank you for sharing your feedback, Wendy. We’re sorry to hear that the items did not fit and that you had difficulty finding the information you needed regarding a return or exchange. We understand how frustrating this can be, and we’d be happy to help guide you through the process. Please contact our support team with your order details, and we’ll assist you with the available options.

Response from Sophie & OliviaOct 7, 2026

Thank you for sharing your feedback, Melissa. We’re glad to hear that you like the piece, but we’re sorry to hear that you’re having difficulty putting it on and are concerned about damaging it. We’d be happy to help clarify how the piece should be put on. Please reach out to our support team with your order details, and we’ll be happy to assist you further.

Response from Sophie & OliviaSep 29, 2026

Hi Chris, We’re sorry to hear that your return has been delayed in customs for such a long time. We understand how frustrating and disappointing this situation must be. As previously explained, the 40% partial refund is an alternative option that allows you to keep the items without returning them. Alternatively, you may proceed with the return, and once the package is received and inspected in accordance with our return policy, we can process the applicable refund. Unfortunately, we’re unable to combine these options or issue a partial refund before receiving the returned goods. We understand your concerns and appreciate your patience. If you need further assistance with your return, please contact our customer support team so we can review your case.

Response from Sophie & OliviaSep 23, 2026

Hi Sarah, Thank you for taking the time to share your feedback. We're sorry to hear that the quality of the items did not meet your expectations and that you found the return process difficult. We understand your frustration and appreciate you bringing your concerns to our attention. Our customer support team is here to assist with return requests and review each case accordingly. We regret that your experience was not a positive one and will share your feedback with the relevant team for review.