Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaFeb 4, 2026

We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with your order and the delays in delivery. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll do our best to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 4, 2026

Hi Stefanie, We’re very sorry to hear about your frustration and completely understand your concerns. We want to clarify that the return fee depends on the courier you choose, as we do not provide free return labels. We also adhere to the cancellation policy stated on our website. If you’d like us to review your case further or need assistance with your return, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for sharing your feedback.

Response from Sophie & OliviaFeb 4, 2026

Hi Julie, We’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that we offer free exchanges — the $15 fee is only for the shipping cost. Regarding sizing, we provide a detailed size chart on our website to help guide your selection. If you’d like us to review your case further or need assistance with your exchange, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for your feedback.

Response from Sophie & OliviaJan 28, 2026

Hi Holly, we’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with quality and the inconvenience with returns. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll do our best to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaJan 28, 2026

Hi Michala, we’re very sorry to hear about your experience and completely understand your frustration. We want to clarify that Sophie & Olivia Lingerie operates fully online and ships internationally, and we never advertise being based in any specific country. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.

Response from Sophie & OliviaJan 28, 2026

We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the issues with the quality and the difficulty with your return. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll do our best to assist you and find a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaJan 28, 2026

We’re very sorry to hear about your experience and completely understand your frustration. We apologize for any inconvenience with sizing — we do provide a size chart on our website to help customers choose the best fit. If you would like further assistance or have any questions about your order, please contact our customer service team with your order details, and we’ll be happy to help.

Response from Sophie & OliviaJan 28, 2026

We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the item not meeting your expectations and the inconvenience with the return process. As per our policy, a full refund can be issued once the item is returned to us. If you would like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist. Thank you for bringing this to our attention.