Marcin M.
Please be aware
Thank you for reaching out to us. We completely understand that you’d like to cancel your order, and we truly tried our best to accommodate your request. We tried canceling your order, but the system no longer allowed us to proceed as cancellations are only possible within 15 minutes of placing an order. After this window, our system automatically begins processing — the payment is transferred to our supplier, and preparation starts immediately. Because of this, we’re unable to cancel once the order has entered processing.
Response from Sophie & OliviaFeb 12, 2026
Hi Marcin, We completely understand your frustration and sincerely apologize that your cancellation couldn’t be processed. Our system only allows cancellations within 15 minutes of placing an order, after which processing begins automatically. We truly tried our best to accommodate your request and appreciate your understanding. Thank you for your feedback.