Euan B.
Terrible experience
Terrible experience. Website says 48 hour tracked Royal Mail delivery, so I placed an order and it’s now 10 days later and still no delivery. After speaking to the Sophie and Olivia to find out about my order, I learn it’s coming from god knows where on a plane first. The whole thing is a scam in my opinion. Avoid like the plague
Response from Sophie & OliviaFeb 26, 2026
Hi there, We’re very sorry to hear about your experience and understand how frustrating this delay must have been. We want to assure you that Sophie & Olivia Lingerie is not a scam, and we take all orders and deliveries seriously. Please note that since we ship worldwide, delivery times and shipping conditions depend on the destination country and local customs regulations. International shipments may experience delays due to customs clearance and may be subject to customs duties or fees imposed by the carrier or local authorities. If you’d like us to review your order status directly, please contact our customer service team with your order details, and we’ll be happy to assist. Thank you for bringing this to our attention.