Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaMar 5, 2026

Hi Talia, We’re very sorry to hear about your experience and understand how disappointing this must have been. This is certainly not the standard we aim to provide, and we regret that the product did not meet your expectations. We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.

Response from Sophie & OliviaMar 5, 2026

Hi Bradley, We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion. We take feedback like yours seriously and regret that the product and delivery did not meet your expectations. Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures. We’d like the opportunity to review your order and assist further. Please contact our customer service team with your order details so we can work toward a resolution.

Response from Sophie & OliviaMar 5, 2026

Hi there, We’re very sorry to hear about your experience and understand your frustration. We regret that the items did not fit as expected and that the finishes did not meet your expectations. We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution.

Response from Sophie & OliviaMar 5, 2026

Hi there, We’re very sorry to hear about your experience and understand how frustrating this must have been. We regret that the sizing, quality, and delivery did not meet your expectations. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return process, please contact our customer service team with your order details, and we’ll be happy to help.

Response from Sophie & OliviaFeb 26, 2026

Hi there, We’re very sorry to hear about your experience and understand how frustrating this must have been. At Sophie & Olivia Lingerie, we operate fully online and ship internationally, and we do not advertise being based in any specific country. We’d like the opportunity to review your order and see how we can assist you further. Please reach out to our customer service team directly with your order details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi there, We’re very sorry to hear about your experience and understand your frustration. We want to clarify that Sophie & Olivia Lingerie is not associated with Alibaba or any other third-party platforms, and we operate fully online, shipping internationally from our own fulfillment process. We’d like the opportunity to review your order and assist you directly. Please reach out to our customer service team with your order details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi Luciana, We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback like yours very seriously and appreciate you sharing the details. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaFeb 26, 2026

Hi Tom, We’re very sorry to hear that your experience with the product did not meet your expectations. We understand how disappointing it must have been to receive an item that felt uncomfortable and did not match the description. We’d like the opportunity to review your order and assist you further. Please contact our customer service team with your order details so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.