Sophie & OliviaReviews of sophieolivia-lingerie.com

Response from Sophie & OliviaMar 16, 2026

Hi Patricia We’re very sorry to hear that the items you received did not meet your expectations. This is certainly not the experience we want our customers to have. Sizing and fit can sometimes vary depending on the style, and our team is always happy to help review sizing concerns and provide assistance where possible. If you’re open to it, please reach out to our customer support team with your order number so we can take a closer look at your case and see how we may assist you.

Response from Sophie & OliviaMar 16, 2026

Hi Vicki, We’re very sorry to hear that your order did not meet your expectations. We completely understand your disappointment, and this is certainly not the experience we want for our customers. If you’re open to it, our customer support team would like to review your order and see how we can assist you further. Please reach out to them with your order number so we can look into this for you.

Response from Sophie & OliviaMar 16, 2026

Hi there, We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim for, and we regret that your order did not meet your expectations. Our team always strives to resolve issues as smoothly as possible, and we appreciate your feedback. If you’d like, you can reach out directly to our customer support team so we can review your case further and see how we can assist.

Response from Sophie & OliviaMar 5, 2026

Hi Helen, We’re very sorry to hear about your experience and understand how frustrating this must have been. We take concerns like yours seriously and regret that the products and service did not meet your expectations. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further and assist with the return process, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for bringing this to our attention.

Response from Sophie & OliviaMar 5, 2026

Hi Michael, We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide, and we regret that your order did not meet your expectations. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you. Thank you for bringing this to our attention.

Response from Sophie & OliviaMar 5, 2026

Hi Emma, We’re very sorry to hear about your experience and understand how frustrating this must have been. We truly appreciate you taking the time to share the details. We’d like to clarify that the “mystery gift” is applied as a discounted amount toward your next order, and regarding the shipping insurance, it can only be added if selected by the customer at checkout; unfortunately, it cannot be applied on our end after the order is placed. We’d be happy to review your case further and assist with any outstanding concerns. Please contact our customer service team with your order details so we can help resolve this for you. Thank you for bringing this to our attention.

Response from Sophie & OliviaMar 5, 2026

Hi Lisa, We’re very sorry to hear about your experience and understand your frustration. We regret that the delivery and product did not meet your expectations. As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return, please contact our customer service team with your order details, and we’ll be happy to help. Thank you for bringing this to our attention.

Response from Sophie & OliviaMar 5, 2026

Hi there, We’re very sorry to hear about the delay and understand how frustrating this must be. Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures. If you’d like us to review the status of your order and provide an update, please contact our customer service team with your order details, and we’ll be happy to assist. Thank you for bringing this to our attention.