We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Sophie & Olivia (sophieolivia-lingerie.com) has 385 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
sophieolivia-lingerie.com
Website
sophieolivia-lingerie.com
Category
Clothing & Underwear
Location
Cheyenne, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The dress arrived, communication was great! However I was extremely disappointed to receive such a cheap dress, fabric is very stiff, awful looking I wouldn’t never have paid more than $25 for it, it cost me $210.00 very bad!
Response from Sophie & OliviaApr 30, 2026
Hi there,
We’re very sorry to hear that the item did not meet your expectations. We understand your disappointment and regret that this was your experience.
Our team is always here to assist with any concerns. If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may help.
DB
Disgruntled B.
Cheap products
Cheap products. Broke the first use. No refund or replacement. DON'T BUY!
Response from Sophie & OliviaApr 30, 2026
Hi there,
We’re very sorry to hear about your experience. This is certainly not the quality or service we aim to provide.
If you haven’t already, please contact our customer support team with your order details so we can review your case and see how we may assist with a resolution.
PL
Philippa L.
Rubbish
Rubbish. The items don’t even match the pictures. What you get is a poor equivalent of an attempt to make similar to the pictures. My view- Chinese tat and poor copies.
At least try to copy the pictures omg!!! Do you really think some of us can’t notice detail???????
I have pictures to prove the difference. Diabolical. Scam artists…
Response from Sophie & OliviaApr 30, 2026
Hi Philippa,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave.
We would appreciate the opportunity to review the photos you mentioned and take a closer look at your concerns. Please contact our customer support team with your order details so we can assist you further.
HB
hannah B.
Would not use again
The website looks promising, but the quality of the fabrics is poor, sizing is terrible, and the refund process took over 4 months and was incredibly stressful. Do not use.
Response from Sophie & OliviaApr 30, 2026
Hi Hannah,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide.
If you’re open to it, we would appreciate the opportunity to review your case further. Please contact our customer support team with your order details so we can look into this and see how we may assist.
GO
Goran
Ignore your emails so they can steal you money
I placed an order which I immediately wanted to refund after seeing these reviews. The order did not ship yet and therefore I still could cancel my order and get a refund. After sending two emails to their support team, I was shocked to see they shipped my order despite my emails. The audacity of this team to then reply to me after I emailed them multiple times, showing that they do in-fact see your emails, they just choose to ignore you so that they can steal your money. They definitely uphold these horrible standards this review page has showcased them to have. This team should be embarrassed for the horrid business they have developed. I can only hope they have the human decency to admit to their flaws, retract the order, and refund me.
Response from Sophie & OliviaApr 16, 2026
Hi there,
We’re very sorry to hear about your experience and understand your frustration. Please note that once an order has been processed, it may be dispatched shortly after, which can overlap with incoming emails to our support team.
We want to assure you that we do not ignore customer messages, and we always aim to respond and assist as quickly as possible. We regret any inconvenience this timing may have caused.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist.
KD
KD
Never received item
I ordered the Magda Lingerie Set in black with a free surprise gift. I received two thongs from the Magda Lingerie Set, but never received the top. The top and bottoms were stated as included in the set. Very disappointing to not receive what I was charged and paid for.
Response from Sophie & OliviaApr 3, 2026
We’re very sorry to hear that your order arrived incomplete. We completely understand how disappointing this must be.
Please reach out to our customer support team with your order number so we can review this for you and arrange a resolution as quickly as possible.
CC
Carole C.
Rubbish quality
Rubbish quality.
Would not buy from this company again
Response from Sophie & OliviaApr 3, 2026
We’re very sorry to hear that your order did not meet your expectations. This is not the experience we want for our customers.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist. ☺️
LM
lana M.
Scum, scum, scum.
As I stated in my previous review for this "company", they are scum. Firstly, I do insist they add items like washing bags automatically, so you have to be very careful to untick unwanted items in your final cart and untick delivery insurance, which was £4 (or don't, up to you). Secondly, I have finally received the so-called lingerie. Well, what can I say...:)) It is cheaply made sh... I strongly don't recommend it. Thirdly, I googled the return address they have provided. This is what Google said: "This address is widely associated with numerous online shopping scams and fraudulent "return" requests, predominantly for low-quality products sold via social media ads. Victims report receiving items that do not match descriptions, followed by high-cost return shipping requirements", "The address is used by multiple fake online stores, often posing as Western companies but operating from China", "Many users report that returning items to this address is costly and often leads to no refund, as the package may not be accepted or is held in customs", "If you have been provided this address for a return, contact your payment provider (PayPal, credit card company) immediately for a dispute or chargeback instead of returning the item." So, make your conclusions, guys.
Response from Sophie & OliviaApr 3, 2026
Hi there,
We’re very sorry to hear about your experience and the concerns you’ve raised. We understand your frustration and take feedback like this seriously.
We want to clarify that items are not automatically added to a customer’s cart—any additional products or options must be selected before completing the purchase.
Regarding returns, our team provides the necessary instructions and processes refunds once returned items are received. We regret that this process has caused dissatisfaction in your case.
If you’re open to it, please contact our customer support team with your order details so we can review your case further and see how we may assist.
