Soothe® In Home & Office massageReviews of soothe.com

Another terrible experience with Soothe. They have a 50% rate. Half are good and half are terrible experiences - and mostly at the scheduling level. It is usually a disaster, no reminders, etc.

If I could give less than one star I would. I joined, had a decent massage - not great, but solid enough so decided to book one for my birthday. Booked in advance for an after brunch massage. No warning, no text, no call. 1.5 hours before the app just says "sorry, no providers available". I text with Help, and they say provider had an emergency and they can't find anyone else no matter how much I flex the time. Great. So, I decide to book for the following week, a pre- minor-surgery relaxation for myself. Looking forward to it and... Takes 3 days for a provider to pick up the appt. Same lady, Kimberly. Low and behold 30 mins before my appt I check the app " sorry, no provider available". Apparently Kimberly has ANOTHER "emergency". "HELP" is no help at all.... and I'm out a massage, again. Last minute, no options. For the love of God. Do NOT use Soothe, no matter what.

They lock you in your membership and then have NO service providers. Do NOT use.

Booked 2 home-spa treatments with @Soothe - neither came on time and only one of them showed up. Their customer support showed zero empathy. I'd steer clear.

We’ll pay the money 💰 & have no one turn up is an experience !! Support is terrible Therapist Siobhan was unprofessional to the limit. First she forgot then rearranged then vanished. Total scam

Soothe Internet Service Scam-- Canceled a Sooth account after finding they didn't have providers in my area, however, Sooth never canceled their billing. Continued to bill my card monthly for $89. Discovered this when doing my taxes (billed HSA) and now Soothe refuses to respond to calls, emails, or texts. Merlin Kauffman is the owner, who lives in San Juan. Hope he is enjoying being a criminal.

Im a free lance massage therapist and have been with soothe for over 10 yrs since they started in uk. I appreciate the work but the company is appalling in dealing with basic issues such as customer service...i can't tell you the amount of times ive only been issued with part of an address and no way of contacting the client or the client unable to contact me.. Several interactions with technicians and ive never been able to speak to management..furthermore speaking to several soothe therapists in london this is a problem widespread...im under the notion the usa base company does not care about its English market.

horrible, horrible, horrible...... I booked a couple's massage a week in advance. Two therapists confirmed. The day the service arrived and as I'm sitting there waiting I checked the app because it was almost time and I hadn't heard from anyone. Turns out one of the therapists had cancelled and I was never notified. When I reached out to customer service they said that the other one was on her way but they couldn't get me a second one. I, of course cancelled and requested a full refund. I understand that things happen but the least I deserved was to be notified. The other one never arrived either. This thing should not be in business!!