Soothe® In Home & Office massageReviews of soothe.com

I received a Father's Day email granting me credits. I replied that it would be amazing to have more credits to be able to treat my dad to a massage as I recently got layed off. I received An email stating that I should have my dad make an account to receive credits. He already has an account. I am extremely disappointed. I have made many appointments through soothe and am a sarosfied customer but I can't help but feel disrespected by the email I received. You would think they would look At my status as a customer and realize that I am not a cheap skate and am truly going through hard times and simply wish to treat my father to a massage for his special day. I know it may sound mellow dramatic. However, as a loyal customer I am hurt.

Without exception, I always felt worse after a sootge massage. At least in Miami, the therapist don't speak English, don't ask for feedback, don't take feedback, and in general are lacking in manners and basic professionalism. Pretty amazing the basics like turning your phone off or not covered in their orientation. And several times, even when I asked the therapist to turn their phone off, they did not. These are not massages-they are one hour sessions of vigorously rubbing lotion over your body.

I used to like soothe quite a bit (who can complain about massage at your door?. In the span of less than a year, it's now become a service I won't use. They accept appointments and preferences just fine (massage under two hours!) and then call you 15 min before said appt to say that they can't find a therapist in your area.. how about changing preferences.. how about another day.. After canceling 3-4 times spread over the same amount of months, I'm done. Why waste time on an unreliable service?

i had a nerve damaged to the point where i lost some mobility in my arm. They refunded my massage, but nothing more.

About every other time they have some problem with getting a provider. The massage personnel have all been excellent however the centralized booking from somewhere in Beverly Hills leave a lot to be desired.

We were told we would have someone and then were cancelled on twice over the course of 2.5 hours. Zeel delivered within 30 minutes. Was hoping for a better experience!

I would not recommend this service unless you have low expectations. We signed up for a couples massage in the evening. Our first therapist was very professional & arrived promptly. The other therapist didn't show up for 15 minutes. I finally got ahold of her, after sitting on hold for 10 minutes. She was running late and staid she would be there in another 15 minutes. In total, she was over an hour late. Ours first therapist waited, but how awkward for him & a total waste of his time. The company offered a very small discount on the service but did not comp the first therapist for his time. So, we had to give him a large tip for his time. What a waste of time & money. Unfortunately, you run the small risk for something like this happening in a small company with many employees.

I have used this service a few times. Most often I have gotten a a therapist who wasn't very good. Once I got one who was downright scary. I have a lady who talked through the whole massage and wouldn't stop massing my feet despite having said that I wanted to focus on my upper back. That one was the last straw The 2 times that I did get a decent therapist and tried for a request, which soothe says they can usually accommodate, I have gotten someone else. No email saying that my therapist was unavailable, nothing. That makes getting someone good a crapshoot. I want to love this service for it's accessibility and convenience but yeah, they need better people. On the upside, they have always been polite and on time.