Soothe® In Home & Office massageReviews of soothe.com

The app is difficult to navigate if you want to try a new provider. Also, the massage therapists are routinely late or cancel on the same day after confirming.

It was just ok. Have had better therapists.

Edit: Error has been corrected but took me two weeks to resolve, 5 phone calls, emails, and taking the time to write reviews online. The massage was not that great and there still seems to be lack of communication with in the company. I will personally not be using them again. Original Review: Horrible! I purchased a gift card as a valentines day and it was stolen. Tired to at least get a store credit but customer service does NOT care. NEVER followed up with me. Put the calling back on me even though they said a supervisor would call back. Literally "lead" me around for OVER a week saying they were working on it and provided ZERO resolution. DO NOT DO BUSINESS WITH A COMPANY THAT DOES NOT GRANTEE THEIR SERVICES!!

Being able to see available therapists, their profiles, and ratings then select the ones to acceptable for the session would be a great improvement. I would use the service a lot more if I didn't have to roll the dice on who will show up. At least if I make a bad pick it's on me.

Would be great to be able to read the reviews / stars for the therapist before commitment. Makes little sense to have ratings but not offer that information to the client prior to booking and have the client essentially be stuck with whomever happens to be available.

I have two main points: 1. Great message, but I make $43,000 and the message is too expensive. For scalability you need to make it affordable to a middle class income. Like tesla did. You need to find the price point that works for everyone. Maybe you shave off 15 mins what ever it is, if you want to scale like crazy find that price point. That being said I might just not be your targeted market :(. 2. The tip is awkward. It's like uber and taxis. Please make it apart of the app, so you don't have to awkwardly shake hands with your masseuse. Just like uber took away the awkward in person tips. Feel free to follow up with me if you would like. When you present the data a narrative with pictures about different customer demographics always helps tell your story and make your PowerPoint less boarding. Email: liamdow2@gmail. 415 678 8065

I think the concept in theory is great. If you request a specific therapist that's for the problems start . If that therapist isn't avalible they don't inform you they just pick someone eles. I had a situation where I asked for a therapist for 10 am booked @ 9pm the night before . There call center started calling my Hm at 7:30 in the am to ask me to change my appointment to acomidate their employee . I canceled my appointment . Recently I Han a 90 min appointment .the therapist on wk for 60 min. I didn't realize till after he left my appointment was cut short .i called the call center/ help line to discuss what happened. My account has still not been credited. I've asked a few therapist how they like working for this company . Apparently they are not paid on time .

Concept is outstanding. Customer service is very good. The variable is the therapist. I used one guy and was lucky enough to get him twice. He rocked. The third time he wasn't available and the person sent was very nice etc but simply did not give me a deep tissue massage. So I am now hesitant without seeing a star rating and customer feedback on therapists.