Soothe® In Home & Office massage Reviews | Read Customer Reviews of soothe.com

Soothe® In Home & Office massage Reviews | Read Customer Reviews of soothe.com

Soothe® In Home & Office massage reviews

Showing 152 reviews with 1 star · Clear filters

Elida E.
Jun 22, 2016
Never showed!
Our representative never showed and it was so embarrassing because we booked it for the company
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Elida, How are you? I'm so sorry to hear about your frustration! I spoke with our Soothe At Work team and it seems like this was a rare, one-off situation. I understand that the massage therapist accidentally locked her keys in her car after arriving to your location. Even though it was an accident, I understand how it can be an inconvenience. I know that our team has been in touch with you to rectify the situation. Again, we do apologize about the situation. We look forward to you having seamless appointments going forward! Sincerely, Hadi Khan Customer Experience Manager
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Jacob M.
Jun 22, 2016
Cool it with the emails
Only use soothe if you want to get a dozen emails in 5 days. Give me a break. Massage was fine but you need to fire your e marketing team.
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Jacob, Thanks for writing in! I'm sorry that you have been receiving so many emails from us. I have addressed this with our tech team and they are removing you from the list serve, so you shouldn't receive marketing emails going further. Please email me directly if you experience any issues. I'm here to help! I have also added a $20 credit to your account for any inconvenience. Sincerely, Hadi Khan Customer Experience Manager [email protected]
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tom K.
Jun 10, 2016
Not great experiences
I have fibromyalgia. While I know that many of Soothe's clients love the service because of the "on demand" experience, I have yet to find qualified therapists. Some have said "yes I've worked on 4 clients with Fibro). The first therapist to show up last year reaked with cigarette smoke. The most recent therapist used BABY OIL. I demanded a refund. I live in Chicago--I would think that with the vast pool of massage therapists in this city -- Soothe could do a better job of selection and hiring.
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Tom, Thanks for your review. I am really sorry to hear about these experiences. Cigarette smoke and baby oil don't sound like fun. We absolutely vet our massage therapists and we currently have over 5,000 therapists in our network. In a group that large, there is bound to be a bad apple or two. That being said, I will make sure that someone has reached out to your previous therapists to let them know about the situation. I would love to rectify this. Please look out for an email from me. Sincerely, Hadi Khan Customer Experience Manager
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james D.
Jun 10, 2016
Obviously homophobic masseuse
My first encounter with SOOTHE was a wonderful experience, my second encounter was anything but. The therapist was standoffish and down my rude from the beginning if I was it so polite I want to send him on his way. I asked for a deep tissue massage when ordering and got a Swedish ... He is a wink link in your chain . I don't think I'll be back
Response from Soothe® In Home & Office massageJun 24, 2016
Hi James, Thanks for writing in. I am really sorry to hear about your second experience with Soothe. We strive to ensure that every appointment is seamless and that all interactions are wonderful. It sounds like this particular appointment didn't meet that standard. Please look out for an email from me. Sincerely, Hadi Khan Customer Experience Manager
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mpm
Jun 10, 2016
The massage therapist was dozing off during the last 20 min of my massage.
I was really looking forward to my in-home 2 hour massage. The first hour and a half was good. In the last half hour, the massage therapist was dozing off and tried to play it off that she was not. Since this experience, I've been leery about using Soothe's services again. Had management contacted me about my initial review about this situation and apologized or offered me a refund or something, I might be more open to using Soothe again--but they never did.
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Michelle, Thanks for writing in! I'm so sorry to hear about this. It sounds very unusual. I can absolutely understand how this can be a weird situation. I will be sending you an email shortly. Sincerely, Hadi Khan Customer Experience Manager
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Tiffany V.
Jun 10, 2016
Consistent no shows
More then once i had a therapist not show up or show up so late that i couldnt get my massage
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Tiffany, I'm really sorry to hear about this! I completely understand how frustrating it can be to plan for a massage and not have anyone show up. This doesn't sound like typical Soothe therapists. Please look out for an email from me! Sincerely, Hadi Khan Customer Experience Manager
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HH
Jun 10, 2016
Scheduling sucks
Great therapist. But when I tried to rebook w the same therapist they let me select a time that wasn't available according to the therapist's schedule. They had to call me to cancel. Why does the app let me pick a time the therapist isn't available? Happened 3 times and I haven't been back.
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Harold, Thanks for writing in! I'm so happy to hear you had a wonderful experience with the massage therapist. I'm sorry to hear there was trouble with the rebooking feature. Being a fast-growing startup, we do experience some tech issues here and there but we are constantly working on ways to improve. I would love to rectify the situation. Look out for an email from me :) Sincerely, Hadi Khan Customer Experience Manager
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SSM
Jun 9, 2016
Worst massage I ever had!
My experience was terrible. Worst massage I ever had. The man had zero experience and was not certified so basically I got my back rubbed by a stranger... even for a back rub it sucked. I never used anymore of my groupon and never will again. I do not suggest using this company.
Response from Soothe® In Home & Office massageJun 24, 2016
Hi Shana, I'm really sorry to hear about this experience! It sounds like it was unpleasant and I completely understand your frustration. I was looking at your account and I have a couple of questions for you. I will send you an email and we can get this rectified. Sincerely, Hadi Khan Customer Experience Manager
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