Soothe® In Home & Office massageReviews of soothe.com

I would NOT recommend anyone to book their Valentine’s Day massage via Soothe based on my recent discovery that the Company has quite literally the worst Customer Service I have ever encountered in my life. I have been using Soothe now on a regular basis for over a year and have spent thus far several thousand dollars as a Customer. This evening I waited over 30 minutes for a therapist that didn’t arrive, received no notification - radio silence. I sent him a text message and called, both times I got no response. Called the company, waited 10 Minutes on hold and finally spoke to the most indifferent and sarcastic “service” representative you could imagine. Here I was told the therapist couldn’t find parking so went home. At this point while on this call I got a voicemail from another rep while - 40 mins after my appointment notifying me of this. After asking why nobody had the common decency to let me know at the time, I was told the therapist had tried to call Soothe (but not me) and he couldn’t get through to them because they were short staffed and very busy so had long wait times!! While that’s unfortunate and perhaps indicative they need to hire more staff, I asked how the Company intended to make up for the wasted evening and inconvenience on my end, something that I shouldn’t even have to ask. Maybe read up on Nordstrom’s Customer Service if you need some pointers. The lady snidely remarked “we don’t offer anyone compensation for a missed appointment if that’s what you’re asking”. As a regular Customer I expected better, great service when all is going well but a complete an utter lack of respect for Customers so I most definitely will not be using this service again and would strongly advise others to steer clear!!!

Terrible customer experience totally ripped me off of $128

This was the worst massage ever. Late and now in more pain. Not professional at all!!!

Terrible service. Deceptive advertising of price. They state one thing on their website and then when you check your statement the price is lot higher. Even then the therapist didn't show up. Took me ages to get my money back. Would never book with them again.

Therapist cancelled on me at last minute, less than an hour before I was expecting them. Too late in the day to try and book someone else - was supposed to be a relaxing evening after a stressed out week. Wouldn't use Soothe again

I've used their services in the past and they were great. But after this last week, I'm definitely not going back to use them again. I've had a therapist flake at the last minute and not cancel the appoint forcing me to go call and wait on hold over a hour to get my money back. I've had to deal with a therapist to proceeded to do an entire massage undraped since they forgot their sheet in the car and didn't want to walk back. This therapist also laid a bottle of lotion on my sofa leaving a big stain on it. I called into customer service to get a refund, told them I was frustrated, the service rep showed 0 empathy and then hung up! I've reported them to the state for their unprofessional service and have asked my credit card company to charge back the services. Never again will I use Soothe!

Tried to book for 36 hours in pittsburgh. They clearly do not have therapists available in pittsburgh. Their only solution is to constantly push the appointment back to try to find someone. They cannot even say when someone is available. Each time they call they claim that they have a different number of therapists in pittsburgh, clearly lying. One acknowledged that they only have 2 for the entire city. Do not waste time with them.

I had been using Soothe for years, and I had referred literally over 100 people (really, there's a record, I counted). I would split my massages between regulars and new ones I'd try out. It was pretty great, and I came to rely on it after a car accident and subsequent physical therapy. Once again, I had dozens of therapists over years, no issues. One day I tried booking a massage and the app wouldn't let me. I called Soothe which said my account was suspended. After being referred to another department they told me that the previous therapist felt uncomfortable with me. Why? No clue... It was a typical massage. The only thing I could think of was that there must have been a mistake. The report must have been for a different client that somehow came my way. I said there must have been a mistake and they insisted there couldn't have been since the therapist called them after the massage. Let me reiterate. I had been using Soothe for years, had dozens of therapists, no issues. Then this happens. As a consequence my account was suspended. I asked, for how long? They said, indefinitely. So all it took was a false accusation and despite my loyalty and plenty of good experiences with a great record, I can't use Soothe anymore.