Soothe® In Home & Office massageReviews of soothe.com

I always book with the same therapist and they switched my therapist without even notifying me. She was wonderful but a heads up would have been nice or a choice whether I wanted to switch or not .

NO SHOW MASSAGE. Attempted to call them when I did not receive my second email confirmation as instructed. Waited on hold 42 min. Asked for the call back but due to system error continued to hold. Someone did call me 15 min prior to appointment only to offer a reschedule that could not be met. The operator was not helpful. Our conversation was followed up by a scripted email that was exactly like our conversation. Whats worse its been six days and I have not received a refund.

I would not recommend Soothe. I scheduled a massage and OVER an hour later they contacted me telling me that they were still working to find me a therapist. Meanwhile, I already rescheduled and was currently getting a massage. My therapist shook the entire time. I feel as if he had no experience, yet claimed to have been doing it for 30+ years. He used a shampoo bottle for his lotion and the sheets smelled weird and not new or freshly washed.

Booked a massage and paid. They waited till the time of it just to call me to say that they didn’t have someone to send if I wanted to reschedule.... What a service....zero professional... I should have called someone else

Soothe is a bogus company and a rip off. Buyer beware. I scheduled a massage 2hours ahead of time and 30 minutes before the appointment I receive a call from a Beverly Hills phone number saying they don’t have any available massage therapist. They ask to reschedule for a later time and so I agree to a time and then 20 minutes before the appointment they call again and say there isn’t anyone available and that Columbus, OH is a small market. They then tell me that my credit card has been charged for the full amount and it will take 7-10 business days until I receive my money back!

They are a scam. They offer on their website a first time user $20 coupon until you sign up and then the refuse to give it to you. I even called to talk to them about it and they refused to give it to me. Kinda not smart since my husband and I usually get a massage a week which totals about $10,000 a year. I won’t use them on principle. You don’t promise what you plan on not giving.

I hope your experience goes much better than mine. In 30 years I have only left 2 negative reviews which includes this one. I have tried Soothe 3x over the course of 2 years. Every time I've tried booking with them I'm told they are on the way and I receive a call later saying they do not have anyone available and would I like to reschedule. Their excuse as I've just gotten off a call with their support team minutes ago, is, Charlotte NC is small market and they don't receive many requests from this major city. If this is the case and you do not have service in the area then you should not accept payment from that area, especially with a no refund policy, that seems to be common sense. However, that is not the case here with Soothe. Soothe has phenomenal content on their app to lure us all in. Wonderful pictures, all the bells and whistles. Content is king in the digital world but character is king in the real world. Content never trumps character and this experience revealed the character of the company which is my main reason for this review not the 100 or so dollars Soothe has stolen. [FOR ALL WHO DO NOT SEE WHERE THIS IS GOING....I would be leery to work with such a company, whether good service or not, whether you can stir the emotions others through images, commercials, speech, etc, the character is poor and "schiesty" (pardon my substandard English there, I'm not Einstein). However, let's continue.] This seems extremely backwards and an awfully poor business practice. When you try to get YOUR OWN money back because SOOTHE is unable to give you the service YOU HAVE ALREADY PAID FOR, Soothe will offer YOUR payment back to YOU in the form of credit, as if that is how they received payment from you!!! This is not underwear purchased from a store and returned worn!! It's a SERVICE offered by Soothe paid by me, and ultimately not rendered. What age and twisted world do these aristocratic deviants dwell! If you were to go to a restaurant, sit on the left side in a booth and order a meal with the server then pay for it upfront, maybe in a rush and don't want to wait forever for the ticket when you're done, only to never receive the meal, and the manager when asked says "No we don't serve the left side of the restaurant", one would think of it in the vain of insanity! But not this Soothe company that is commonplace for them. In all of my years of business consulting this is a very poor business practice. Very very poor, especially in a digital world where you take payment electronically. To have a no refund policy for a service not rendered but yet paid for is nothing less than THEFT. While some have had good experiences, mine were not so.

Absolutely a rip-off. On Sep 15 2019 in Boston area I booked 1 hour. I was charged $102 and then I waited for 2 hours and multiple reschedules and in the end I didn’t receive any service. I called them to cancel and they said I’ll still be charged $102 even though I didn’t receive any service. So I wasted 2 hours received no service and they charged me $102. The spa nearby had a professional massage for $60. What a ripoff. Stay away.