Soothe® In Home & Office massageReviews of soothe.com

Thanks for ruining Valentine’s Day, Soothe. I booked my first-ever appointment with Soothe for Valentine’s Day as a gift to my husband. I saw the therapists pick up the appointment, got a confirmation email and anxiously awaited our couple’s massage. One-hour before our massage ON Valentine’s Day (7:00p), I got a message saying no one was available. When I called, I got a terrible customer service representative who wasn’t at all sympathetic to what had just occurred. No, we’re so sorry this happened...no trying to fix it all. Just a you’re SOL leaving me empty-handed on V-Day. I will never use Soothe again. ***UPDATE*** Customer service reached out an offered 60 free massage minutes + $20. So, basically a free massage. Great. We book another couple’s massage to make up for Valentine‘s Day gone wrong. We book one female and say it doesn’t matter for the second thinking this would increase our odds. Once again...we received a confirmation email saying we were good to go along with the names of our therapists. Yet again, one hour before our massage we received the “oops - our therapists are busy” message. Not only is this a bad joke, this is a flawed business model. So, you reach out once therapists confirm, but not when they cancel? Customers are held to a two hour cancellation policy (if not cancelled within two hours, they charge you a fee), yet they are not held to the same standard? Clearly there is no accountability for their therapists and the credit means nothing as apparently it’s not possible to get an actual massage.

I prebooked a massage for my husband and I for my husband's birthday and a special hotel room. My credit card was charged. 2 hr prior to massage I called support because therapists had never reached out. Was advised they were unable To contact therapists and when pushed I was advised therapist had not accepted any appointments in over a week. Then advised would be 10 days for my $300 to be returned to me.

HORRIBLE. Booked couples massage. These people took $344 out of my account only to inform me 2 hours before our appointment that they don’t have technicians to do our appointment. They take your money with ZERO knowledge whether or not they can even accommodate you. This is THEFT. Disgusting display of how business SHOULD NOT be run. None of their therapists are RMT’s we ONLY found out AFTER booking this bogus appointment. WASTE OF TIME, ripoff joke of a company.

Booked a massage for 12:15 today. Appointment was confirmed, card was charged (twice) and NO ONE SHOWED UP!! It is 12:50 now. No call, no email, nothing. I would not recommend this service.

This guy was AWFUL! He was talking the entire time even after I told him I would prefer not to, he kept stopping my massage to ask questions about things he saw in my house. Decorations, where I got certain blankets, he liked the rug, just various things asking questions during my massage. I asked him again to focus on the massage bc I paid for it and I’ve already had 40 minutes waisted because he keeps stopping to ask questions yet the entire hour and a half he continued. He did NOT do the deep tissue I asked for he said he preferred not to do deep tissue bc it’s hard on his hands. So the complete 1.5 hour was wasted. And my money was just thrown away.

Worst customer service ever

Just terrible. I was charged on my credit card with Bank of America on 12/31 for $102.40 and when emailing the support team - NO one can find the transaction. However, when contacting my bank, they assure me that the transaction came from Smoothe. I've even sent screen shot of the charge.

Failing company. Unprofitable and it shows through the way they treat their employees. You want proof? You want me to take down the review because there’s not enough information? Let me elaborate... The massages I book keep getting rescheduled or cancelled. Why schedule something and cancel last second? How can I plan out a night when there’s a more than 75% chance it’ll be rescheduled, cancelled or moved around? And I can’t even put the blame on the therapists. They’re not getting paid enough to care. Also, their customer service takes much too long to respond.