Soothe® In Home & Office massageReviews of soothe.com

I booked a massage at 6:30. My best friend booked one twenty minutes later. Hers was able to be fulfilled and mine was not. Then they take the money and it takes 3-5 days to refund. Absolute garbage!

I have tried booking twice and each time they have cancelled 10 minutes before my appointment with no explanation or compensation. Not a reliable service, should not be in business.

Tried booking a massage, and when I hit book with my one bank card it said declined. How? I just had money in my account five minutes prior and I checked it before purchasing....well, seems like they put a $165 hold on my account BEFORE I could confirm appointment details. The account i used didn't have the money to cover it twice so it was declined.. How is that legal? I didn't even confirm the booking yet. When I chatted customer service they said it looks like "it didn't go through". Again, BS, WHY IS THERE A CHARGE IF IT DIDNT GO THROUGH? what a sketchy company. Zeel does nothing like this.

HORRIBLE Customer service and experience purchasing a gift card. I purchased a gift card to be emailed to me and it has been over 24hrs and I still haven't received the gift card. I reached out to customer service 3x and it was extremely painful to communicate with them and they failed to resolve the issue. It has been a massive time sink and I do not recommend this service in any capacity.

Worst experience and worst service !!! Four massages in a row was a no show or a problem. Company makes mistakes and doesn’t make up for it or fix it. So many better options. Don’t do it!!!! They still want to charge me for their mistakes.

You wrote a review for Soothe 2 minutes ago 1.0 star rating11/12/2020 I had been a customer of Zeel for the past year and was recommended to try to Soothe out. I purchased the annual subscription to take advantage of the 25% discount. I originally charged my corporate card accidentally, instead of my personal credit. Soothe was supportive and refunded my money right away and paid with my personal credit card. I booked one massage, and the therapist was okay, nothing to rave about. I have since booked several times, and the Soothe staff were unable to find me, therapists. I prefer male massage therapists and booked both in advance and last minute. I understand not finding someone last minute, but even the advance booking did not find a therapist. I have had a few that I cancel, simply because I had the massage therapist previously and was not a fan. Needless to say, I have now purchased a home outside of their service area, and are refusing to refund my money. I am now stuck with massage credits that I will never use. Their customer service is subpar at best, and if you deal with Brittany L, the supervisor, you'll be extremely disappointed in the lack of customer service. I've filed a complaint with the Attorney General of Washington State, as well as the Better Business Bureau. If you are looking for in-home massage therapy, I would NOT recommend Soothe. If you need immediate service, don't expect it from their customer service.

Terrible experience booking my first massage with soothe.com, but I'm so glad I didn't take the membership. The massage therapist showed up 45 mins late, forgot her mask, shut my room's door on my face saying she "needs to breathe" instead of politely asking a few minutes to set things up. Such a terrible service and I regret so much booking a massage through soothe on my birthday.

Horrible customer service. Still waiting for the “leadership team” to call me back.