Sonic Drive-InReviews of sonicdrivein.com

How many of you that frequent Sonic Drive Inns, have ordered a Cherry “Lime-aide,” and found out later, there were no limes in your Cherry “Lime-aide?” Come on!!! I know you’re out there! I can’t be the only one! It doesn’t matter which location you’ve gone to, you’ve experienced “no limes” in your Cherry “Lime-aide”!!! And, you’ve tipped the car-hop for doing it!!! Question to the Sonic Drive Inns: The next time I order your “Cherry Lime-aide,” do I have to open it in my car, to inspect the drink, to see if limes are in my “Lime-aide?” Is that what I need to do to make sure I received what I ordered? Not Good For Business!!!

please fix the stalls and bring the classic fries back and get rid of the nasty crinkle fries

U wait forever for them to bring your food to only get half

The staff are very friendly and always remember things about my order. I go three at least once a week. If I go out of town, that's one of the spots before I leave.

Charged for a sauce the SONIC app includes at no additional cost I am writing this review because of an inconsistent pricing practice and the response from both store management and SONIC Customer Service, not because of the 54 cents involved. On September 7, 2026, I placed an Order Ahead order through the SONIC app at Store #4273 in Rio Rancho, New Mexico. My order included a medium 6-piece mozzarella sticks for $4.99. I inadvertently did not select marinara when submitting the order. When I picked up my food and requested marinara, I was told I had to pay for it because I had not selected it in the app. I was required to make a separate transaction and was charged $0.54 for two marinara packets. I immediately went back into the SONIC app, selected the same location and exact same mozzarella sticks, and confirmed that the app allows me to add three marinara packets without increasing the $4.99 item price. I have screenshots showing this, as well as both receipts. I completely understand charging for extra sauces beyond what is included with an item. If I order chicken tenders or popcorn chicken, receive the included dipping sauces, and then ask for additional sauces, charging for the extras is reasonable. That is not what happened here. I was charged for sauce that would have been provided at no additional cost had I simply selected it before pressing the order button. When I questioned the discrepancy, the store manager told me the SONIC app is “third party.” That did not answer the question. The restaurant accepts orders and payments through SONIC’s branded app, fulfills those orders, and the app displays the menu options and pricing specifically for that location. I also asked whether customers are charged individually for ketchup or mustard packets if they request them after ordering. I was trying to determine whether this was a consistent condiment policy. My question was not answered. I then contacted SONIC Customer Service and spent approximately an hour on the phone. The representative agreed with my concern, but the only resolution available was points toward a future SONIC purchase. That completely missed the point. I wasn’t looking for free food, points, or compensation. I wanted someone to explain why something shown as included at no additional charge through SONIC’s ordering platform suddenly carries an additional charge when requested at pickup. The way this was handled also creates a legitimate pricing concern. If I select the sauce in the app, there is no additional charge. If I don’t want the sauce, SONIC doesn’t provide it. But if I do want the sauce and simply forget to select it before submitting the order, I am then charged separately for something that otherwise would have been included at no additional cost. If that is SONIC’s policy, it should be clearly disclosed to customers in the app. If it isn’t SONIC’s policy, the location’s practice should be corrected. After spending approximately an hour with Customer Service over something that should have taken minutes to resolve, I am disappointed that SONIC could offer points but apparently could not provide a clear answer about its own pricing policy. I would be cautious about returning after this experience. Not because of 54 cents, but because if something this minor is this difficult to resolve, I have little confidence in how a more significant pricing or order problem would be handled.

I visited the Florence KY restaurant. I placed an order on the Sonic app. I waited 30 minutes and didn’t receive my food. I called the customer service number twice and both times the rep said she couldn’t hear me. I filled out the form on their website and I received a response. They said sorry and they gave me reward points. I told them I wanted a refund since I didn’t get my food. I only go to Sonic for their Cherry limeades but sometimes they’re good and sometimes not.

660 college park rd. Waited over 30 mins, paid $30.99 and tipped! Wanted to eat in our vehicle and had to drive home to cook our frozen food. Very very very Disappointed, its our anniversary and we go out 1 night a year and this was such a horrible experience we've ever had!

What made my experience great was Shania when I got too the window she had the biggest smile and she greeted me when I got too the window I used too be a manager at whataburger for some years that’s what you called good customers service