Sonic DentalReviews of sonicdental.co

My Sonic Spa stopped working after a few months and Ava in Customer Support was very helpful and ordered me a replacement, which arrived the next day. I have been very impressed. Thank you.

Top notch and very responsive customer service! After I mistakenly entered the incorrect address, Ava worked with me to get a new device shipped!

Ava quickly answered my emailed concern and offered to replace my device immediately. I am thankful.

The unit is fitted with a 3 pin plug and not a 2 pin so it can’t be used in the bathroom. I contacted customer service and they are unable to supply a 2 pin plug so I requested a refund as the unit has not been used. Unfortunately the 100 day refund is a farce as it only stands if the box is unopened and the cellophane wrapper is intact. There is no information on the website about the type of plugs, customer service said it is my fault for having the ‘wrong’ plugs in my bathroom! Really disappointing service.

I had made a mistake on my address and Canada Post returned the item. Sonic Dental was quick to resend me a new item with no hassle. Great service!

I tried to return the dental spa as an unwanted Christmas gift. Between the 28th November and the 28th March I wrote countless emails, most ignored. The excuses were that they were busy, couldn’t print returns labels and finally when they gave me a Swindon address I was able to return the item. Radio silence followed regarding my refund and postage refund. I sent formal letters in an effort to resolve the problem. No response. On some good advice I contacted my bank and they will be disputing this with Sonic Dental’s bank. Trading standards have been informed of this issue via CAB.

Cleans my retainers well

It works great. I love it for Invisilign. It looks nice on the counter and is easy to use! No more brushing my aligners.