Sonic DentalReviews of sonicdental.co

Would like to have known it costs £25 to return if packaging opened. Website states can return and then mentions 'restocking + reconditioning fee' but no fee given until you submit return request.

This looks like a great product but they just can’t run their business and get products delivered. After 4+ weeks of waiting and no confirmed date, I have given up and gone with a competitor product. A shame, and customer service were very polite and responsive, but they are clearly struggling to manage stock and fulfilment, and really shouldn’t be accepting orders that they can’t fulfil. I placed my order on 24 March. Having heard nothing, I asked for any update on 1 April and was told “due to a recent audit in our warehouse, we unfortunately experience unexpected delays” but should be within a week. Having chased again, on 10 April I was told “would be in our UK warehouse anytime soon, but no exact date yet”. On 17 April I- “should be ready by early next week at the latest”. On 24 April - “the supposed expected arrival of the new inventory in our UK warehouse got delayed because of the recent holidays. So sad to say this but it may take another week of wait” at which point I gave up, cancelled me order and gave ordered from Zima Dental instead. To add, subsequent to the original review above I received a further email apologising for the inconvenience again, and asking me if I would remove this review in exchange for “a complimentary box of our cleaning tablets”.

I ordered the sonic cleaner and I tried to cancel the purchase as it had been a few days and still hadn’t been shipped, I was told they were unable to cancel the order but I could return it for free when it arrived. Easier said than done, I emailed and was corresponding with Ava Clarke, she advised I could return after they had received photos to prove the device was still in the plastic wrapping and hadnt been opened. I had to send the photos a few times as she claimed she couldn’t see/open them. She finally confirmed she had received the photos but did not send me a return label. I have emailed numerous times since, asking for a return label or instructions on how to send the item back. It says on the website 100 day hassle free returns, what a joke! There is no phone number to call, and they just ignore your emails. It should not be this hard to return something, they are in breach of their own returns policy. UPDATE due to putting a 1 star review on here they reached out and sent me the returns label. Item sent back and refund received, all the while asking me to take down the review. I have changed the review to a 2 star, only because they were quick to issue the refund once they received the item.