Sonic DentalReviews of sonicdental.co

Amazing appliance to keep my retainers clean and fresh

Feb 19. Website promises standard shipping 3-5 days, processed in 1. After waiting 2 weeks and hearing nothing, I reached out and heard back that they are still backordered and expecting their inventory to arrive a week from now. They charged my cc just fine though, without saying anything about shipping delays or inventory backorders. This all makes me think this is just a well polished marketing front for basic white labeled product and that it's not a proper manufacturer. Feb 21 - Update after receiving the response below from sonic dental: Thank you for the response and for acknowledging the communication failures on your part. My primary concern remains the fulfillment experience. The website indicates orders ship within approximately one working day (with only minor extensions during busy periods), yet after two weeks with no shipment or proactive notification I was told the item was backordered and inventory was still expected to arrive later. Being charged immediately while stock was not available, without clear disclosure, is problematic. Saying you have complex warehouse setup doesn’t mean much when you choose not to disclose delays at time of order, an easy thing to do and a more honest and trustworthy approach. I will note that responses to my cancellation request and to this review were prompt, which I appreciate. However, proactive communication about delays before customers have to reach out would be far more valuable than fast responses after the fact. And as for the offer for another product, expedited shipping, etc., I've already requested cancellation and refund and declined this offer twice and still no refund has been issued. How many times do I need to ask before you cancel and refund? Regarding the point about being founded by dental professionals, clinical experience and product engineering/manufacturing are not the same thing. Dentists routinely purchase sterilization and ultrasonic equipment for their practices from established manufacturers rather than designing or producing that equipment themselves. From a consumer perspective, references to dental professionals don’t necessarily address questions about how a device is engineered, manufactured, or differentiated. What makes yours better than others? Is it the quality of your piezoelectric transducers? And how hard is it to “engineer” one of these? Piezoelectric Transducers: The core component that converts electrical energy into mechanical vibrations. Frequencies around 40-48 kHz are considered the "gold standard" for general, balanced cleaning of items like dental tools, offering good power without damaging delicate items. Ultrasonic Generator/Driver Circuit: This board provides the high-frequency alternating current required to power the transducer(s) at the correct frequency (e.g., 40 kHz). Power Supply: A stable power source (often 12V or 24V DC, or AC 110V/220V depending on the driver board) that matches the input requirements of the driver circuit. Cleaning Tank: A rigid, metallic container (stainless steel) that can hold the cleaning solution and the dental item. The transducer is typically bonded to the bottom or side of this tank. Mounting/Bonding Material: Strong, waterproof epoxy for securely attaching the transducer to the outside of the metal tank to ensure efficient vibration transfer. I do appreciate the response and in the end, the delay in the order and communication gave me time to reconsider spending so much on this product when there are many other options, less expensive ones too, to choose from. I've ordered and received another already, and it works great at less than half the price – maybe even uses the same transducer as yours? Who knows?

I love the Sonic Pro Ultrasonic & UVC Cleaner for my daughter's Invisaligns. She had just started 18 months of treatment and was refusing to wear them due to the taste and smell. I bought this online and received it within days. Complete game changer. Love the UVC light for peace of mind against bacteria.

Service à la clientèle remarquable La compagnie s’est démarquée par la qualité irréprochable de son service. En plus de réagir promptement à mes demandes, elle a su proposer des solutions adaptées à mes besoins et aux problèmes rencontrés. Cette approche proactive et orientée vers le client a grandement contribué à mon entière satisfaction.

Quick Delivery and great product

Absolutely love the sonic cleaner. wish I had got it sooner. It’s only been a week and my night guard feel a lot cleaner already. The tablets that came with it also hep.

Sonic Odessy is a great product that keeps my retainers clean

Great company. Fast and efficient, exactly what you want it to be. No issues at all and the product just works as you want it to