Ruby
Too expensive
I like the selection the shop has and I was thrilled they shipped to Canada. However, I just feel scammed because I had to pay $35 shipping fee during my purchase and then UPS was asking me to pay another $40 for the delivery. I just ordered 2 items but I've paid a total of $150+... It's probably a good shop to order if you're from the US since they ship from NY, but definitely too expensive outside of it.
Response from songofskin.comFeb 17, 2026
Thank you for your feedback, and we’re truly sorry for the surprise charges — we completely understand how frustrating that is. For Canadian (and other international) orders, the shipping fee paid at checkout covers only the shipping cost from our New York warehouse. Customs duties, import taxes, and UPS brokerage fees are charged separately by the carrier/government upon delivery, and unfortunately these fees are outside of our control and are not collected by Song of Skin. We always want customers to feel informed, and we appreciate you bringing this up — we will continue improving how clearly this is communicated at checkout for international customers. Thank you again for your support, Song of Skin Customer Support [email protected]