songofskin.comReviews of songofskin.com

UPDATE - ISSUE RESOLVED Multiple orders without issue. Recent order one product spilled and I reached out to them numerous times to rectify. No response at first but they have now sent a replacement item!

I placed an order by mistake and contacted the company within one minute of placing it to request its cancellation. Despite notifying them almost immediately, my email was ignored and the order was not cancelled. The company charged me the full amount, including a £35 delivery fee for a 1 cmx8cm size cream. Nobody ever replied and there was no way to return the order or obtain a refund. In my experience, the company showed no willingness to help a customer who made an honest mistake, even though I contacted them immediately. The lack of communication was extremely disappointing. Based on my experience, I would not recommend this company. If you place an order by mistake, do not expect any flexibility or customer support. I found their business practices unfair and highly misleading.

Terrible customer service - non-existent. Accepted my order and took my money, postage failed and good returned at their end and order marked as complete. No attempt of contact from them to me. And Ive been unable to reach them due to their non existent customer service and all emails going unreplied. I have reached out several times to any contact available on their website, even responding to a survey to complete, but have not received a single response back. So unprofessional. Will not order again from them. Will not recommend them. DO NOT USE! £79.90 thrown in the bin!

Where is my order

No customer service representative answering email you are making labels and taking my money and not even shipping anything at all super disappointed in you guys you make the social media look amazing but you need the invest in your customers service it’s very bad.

Terrible customer service - non-existent. I received the wrong order and have reached out several times to any contact available on their website, even responding to a survey to complete, but have not received a single response back. So unprofessional. Will not order again from them and will surely not recommend them.

I placed an order on August 13, 2025. According to the USPS tracking number, the company printed an incomplete address on the label, which resulted in the package being returned to their office. After I received notification from USPS explaining why my package was not delivered, I began emailing, messaging on Facebook and Messenger, and contacting them through their website daily, but NOBODY responded. I tracked my package, and when it arrived back at their office, I reached out multiple times with NO response. There is no customer service number available, and the provided email address goes unanswered. Comments and messages left on the company's website were also ignored. I was seeking guidance and assistance to pay an additional fee to resolve the issue and receive my package, yet there is NO customer service, nor any work ethic or professionalism.

Did a big order of 6 items to New Zealand, I really wanted the cleardea Mucin Collagen EGF Fitting Mask from her IG page. My package arrived with only 1 product I ordered and random products I think they were trying to “make up” for the other 5 items but I didn’t receive what I wanted. They should put they are out of stock etc I didn’t receive a moisturiser in my original order I received 2 toners I didn’t order or want. My order was $315 I’m so sad as I saved up a long time for this. This website doesn’t give me the option to respond to your message below. I received a separate email from you asking for the order number, photos everything you have asked for, I have already provided it. Please don’t say this order was never made, it sure was!