songofskin.comReviews of songofskin.com

Response from songofskin.comFeb 17, 2026

We’re truly sorry for the disappointment and confusion — we completely understand how frustrating this is, especially when you paid for express shipping for an upcoming trip. Your order was automatically cancelled by our system, and it was not cancelled manually by our team. This can occasionally happen due to automated fraud-prevention checks or payment verification issues. We sincerely apologize that the cancellation email made it sound like it was cancelled “per your request.” We agree that wording is misleading, and we are working on improving that. If you would still like to place the order again, please email us at [email protected] and we will gladly help you reorder and prioritize processing if the items are still in stock. Thank you again for your support, and we’re very sorry for the inconvenience. Song of Skin Customer Support [email protected]

Response from songofskin.comFeb 17, 2026

We’re very sorry to hear about your experience, and we sincerely apologize for how this came across. That is not the level of customer service we aim to provide. Once an order is shipped, tracking updates are provided by the carrier, and delays or stalled scans can sometimes occur while the package is still in transit. However, we absolutely agree that our communication should have been more helpful and professional. Please email us at [email protected] with your order number, and we will review your shipment status right away and assist you with the next steps. Thank you, Song of Skin Customer Support [email protected]

Response from songofskin.comFeb 17, 2026

Thank you for your message. We’re sorry for the confusion. For order SOS43793, the carrier tracking shows the package is marked as Delivered. This means the shipment was successfully handed off and completed by the carrier. If you did not receive it, we recommend: checking with household members, neighbors, or building management/mailroom checking around the delivery area (front door, side door, parcel lockers, etc.) contacting your local carrier office to request the GPS delivery scan and delivery confirmation details Please email us at [email protected] with your order number and shipping address, and we can also submit a carrier inquiry from our side. Song of Skin Customer Support [email protected]

Response from songofskin.comFeb 17, 2026

Hi Krystel, We’re sorry to hear about your experience, and we understand how frustrating it is when a product doesn’t work for your skin. Song of Skin is an authorized retailer and all products we sell are 100% authentic. However, skincare results can vary greatly by individual, and some customers may experience irritation or sensitivity depending on their skin type and ingredients. If you experienced a reaction, please discontinue use immediately and reach out to us at [email protected] with your order number and the two product names so we can review the ingredients and assist you. Song of Skin Customer Support [email protected]