SonderReviews of sonder.com

Sonder CEO is a sick guy. Sonder has been a failing hugely in dept business model. Why Marriot bailed Francis out is hard to understand. Sonder will fail. Beware of their smart technology in the hotel rooms. They're listening and watching you. This is illegal but they do it. This company has no regard for laws or the people who pay to stay in their fully rigged rooms. I did a deep dive in a room and discovered so much . The FBI needs to expose this sick company .

They cancelled our reservation twice, and the customer service was not good in response. The first time there was no explanation. The second time they said the unit was "taken offline", another way of saying they gave the unit to another renter, oops on us. Really BAD organization - stay away from them!

VIGILANCE ABSOLUE si vous souhaitez réserver un logement SONDER (à Ottawa, pour ma part) sur le site Booking.com. En effet, même s'il est mentionné que la réservation est SANS prépaiement et que "vous ne serez pas débité(e) en cliquant sur le bouton réservation" (mot pour mot), votre carte bancaire sera tout de même débitée, 2 jours après (ou dès le lendemain pour d'autres), du montant total + frais bancaires éventuels. Je précise qu'au moment de la réservation, il était écrit que le paiement aurait lieu une dizaine de jours avant la date du séjour, début juillet. Il s'agit là d'une pratique commerciale abusive et trompeuse. Les réponses apportées par la société Sonder et Booking restent opaques, à l'image du processus de réservation. Un système bien rodé... J'ai donc annulé ma réservation, et j'ai effectivement été remboursée, mais pas du montant total. Car même en me fiant au cours du dollar CAD inscrit sur l'avis de virement bancaire, cela n'explique pas la différence (en ma défaveur, bien sûr). Si les frais bancaires ont bien été remboursés, une dizaine d'euros s'est tout de même volatilisée au passage.

I have stayed at Sonder a few times and had decent experiences. But this time it was horrible. The heater in the room makes a horrible noise making it impossible to sleep. So asked for a comforter, since I had to switch it off. They can’t give one till tmrw. Meanwhile the refrigerator has started making a horrible noise. Unsure whether it will short circuit or not. First they asked me to check the panel. Then they told me they will look into it tmrw morning. Even though I mentioned my concern about a fire hazard. It’s insane.

Entry at my Sonder in Phoenix required code for the room -- on the second day the key pad became difficult - required 5 or 6 attempts to get in - third day I was locked out!!! in town to complete urgent property, legal and banking errands for a dying sibling I had little time to resolve problems with Sonder. Three calls to "concierge" over a five hour period. Each time the same request. First two times the "concierge" just wanted me to try the code more carefully; finally second person gave me a backup code and promised to text it to me. Happily I'd written it down because no text ever came (as a backup!). It didn't work. Third call, a much more intelligent/helpful concierge, but the code finally worked. Latency issue in the sender lock system? Warning -- the host building management has no control or way of assisting.

Absolutely appalling. Booked a business stay 2 months ago to be notified that our stay has been cancelled because of a ‘technical error’. No warning, no opportunity to amend our length of stay and no compensation for the travel and business disruption caused. An utter disgrace and will never be booking with them again. I advise you to stay away from the company.

AVOID!! As of this post three of their webpages are down. No one has replied to my customer service request about fixing them and the company simply ignored my ID submission for a week. It took me doing a live chat and threatening to cancel my reservation for them to finally tell me that they needed me to resubmit it. After all that, I still ended up cancelling because no respectable company does business this way. READ THE REVIEWS FIRST AND AVOID SONDER AT ALL COST.

Absolutely a terrible experience someone barged into my room at 5am. Thankfully the extra lock was open so the door couldn’t go go past an inch. I was petrified. No one to help. Worst place ever