SonderReviews of sonder.com

I made a reservation through Airbnb with SONDER. Which was confirmed & prior to check in cancelled on me via text message. I called the # they left to see what the problem was & they said the manager was sending an email (never received any email) & my $$ was refunded. They lied on both!! I have no clue why they cancelled. Never had an email & my $$ wasn't returned quite to the contrary honestly. These people are awful to treat guests this way. I will get my $$ back. Sonder is a horrible company.

Stay away from ALL Sonder properties regardless of which city you are in. Millennials run this company and they are incompetent beyond belief. Terrible WiFi, unable to use their WiFi for work, appliances that don’t work and the WORST SERVICE EVER. You will be on Hold 15 min before you speak to a 20-something Who will lie and tell you things are being worked on. Once you pay the $$$$ you are on your own. We had the apt next to ours (limited to 2 people) filled with 7-8, playing loud bass-thumping music all night long. Police called, security called, Sonder called. SONDER handle nothing. They are worthless. If in San Diego—you have the added benefit of having 5-10 homeless greet you throughout the day. Sounder’s solution is to give you the option to relocate to another property where you’ll have 20-30 homeless. The mind of the mush-head millennial is a thing of beauty ! You’ve been warned——avoid Sonder Properties !!!!

worse customer service ever !! they don't return emails. if I don't get my refund I'll file for a depute from my credit card company. will never stay at Sonder again !!

I stayed at a sonder in Minnesota,never again the place was dirty,the couch had stains on it..and to top it off I had bed bugs.Customer service sucks and they are liars.And never gave me a refund.I will never stay with them again

My stay in SD has been the worst of any place I've ever rented in my life (and I've stayed at many places). My washing machine leaks water heavily every time I use it. My under door stopper has come off and so there's an opening under the door from which any bugs can enter. There is loud construction directly outside my window which starts at 7 am every day. My internet connection sucks and is inconsistent. The elevator in my building does not work. I've contacted the sonder team so many times for help with these issues. They either fail to adequately fix/relieve the abovementioned issues or they ignore my requests completely. I'll never stay with Sonder again.

Despite that bad reviews I wanted to look into the possibility of renting a Sonder apartment in Rome for two months. I emailed the inquiries email asking if the apartment would be furnished as advertised as my husband would need a desk, but never received a reply. Certainly won't use this company in future.

Awful San Diego experience from beginning to end. First room(yes they had to move us)had hanging and beeping smoke alarm as we walked in the door.Nice quality control Sonder!Moved us to another room in same building.Ants the entire time even after they sent maintenance and we didn't even/couldn't use the kitchen.Then Sonder tried to bill us for a lost keyfob that was not lost which they traced to housekeeping after I argued with them for an hour on the phone.Customer service .... forget about it.Took at least 1/2 hour to get anyone on the phone or text every time I tried to reach them.Then they(different reps every time) were oblivious to the litany of issues over the course of the stay until I pointed them to the text thread (which is the first thing they should look at). Stay away!!!

Straight up bait and switch. Don’t rely on photos or the customer service # for help. They straight up lie and will not provide you with the accommodations you are expecting. Additionally- apartment was not clean. We had to clean the surface job they provided, which is not safe during COVID. We were in a predicament and had to use them but will NEVER use them again.