SonderReviews of sonder.com

Unreliable booking experience, suspicious use of personal data to deny/refuse bookings.

Terrible. If you want no one to answer your call and get ripped off via credit card fraud. Made one reservation. Charged my credit card twice. When I ca...here is no one that picks up due to "unusually high call volumes." You have to communicate via an app. They refuse to have a manger or supervisors call. Or call back. Insist on keeping my money even though an error was made by them and a call to rectify made within 24 hours (which is still within their cancellation policy). basically committing fraud. They are giving me "Sonder credits" and not my money back. This "hotel" does not belong in the hospitality industry. any LEGITIMATE HOTEL CHAIN WOULD NOT TREAT A CUSTOMER THIS WAY

They canceled my booking and lied and said my name wasn’t on my credit card, that’s bS this company is racist!!! Once they looked at my ID and saw I was black they canceled me 😡 and it’s no way u can contact them because nobody never answer the phone. These people are so unprofessional!!!

Nightmare experience. Force you to use their junk app. Poor if recognition. Impotent customer service teams. Save yourself the headache and never bother to use them.

Terrible service, stay away!!! I booked a specific studio and less then 24 hours prior the check-in, they sent me a message saying that they needed to relocate me to another studio, totally diferent that I paid for. I spent more than 3 hours on the phone to speak with Sonders team to solve the problem. Second point is that I received every week, emails from their team saying that they needed to enter in my Unit to fix something. Very anoying and unsafe due to covid having people you dont know inside your Unit. Very noisy place, cleaning service need to get better as well. If you need something and need to talk to them , good luck, I waited hours on the line and got a extremely poor customer service. Never returning again.

Sonder is to customer service what the Hindenburg is to air travel. An absolute disaster. Absolutely no empathy for their renters. Got COVID? Too bad. Facing travel restrictions as a result? Don't care. They claim one cancellation policy at booking, then refuse to pay when the time comes. Claiming an entirely different policy. Even when proof of the former is shown. I wouldn't recommend them to my worst enemy. AVOID AT ALL COSTS. Trust me on this.

be careful this company they charge an additional cleaning fee systematically in my case for an empty bottle left on the floor and 2 clothing labels.

If I could not give a star, I would definitely not give even a star. I booked a room in Sonder. Before booking, I asked to see the room in advance. They found out a bunch of reasons not to show it to me, and finally showed me a video, but it was not the room I booked. When I arrived at the room on the day I checked in, I realized why they didn't let me see the room in advance because they wanted to conceal all existing problems and then refused to refund the fee. First of all, the elevator is broken and I have to carry a lot of luggage through the very small stairs. In fact, when entering the room, an unpleasant smell came from the toilet drain. The last terrible thing is that the air-conditioning ducts in the room make a huge noise, making it impossible to stay in this room for a second. I chose to leave the room immediately and ask to check out. Their customer service said that they could give me an alternative, which is to move to a higher floor in the same building, without an elevator, and there is no guarantee that the air conditioner will not make the same noise. I rejected this plan, which is not an alternative at all. Then asking them for a refund was an extremely painful and long process. In the end, they refunded part of the room price to me, but they deducted more than 800 dollars for no reason. I continue to expose their problems on twitter every day. Does anyone want to do this like me?