SonderReviews of sonder.com

They cancelled our reservation 4 days before arrival! Woke up to an email that simply said they cancelled my reservation. No offer to rebook, nothing. There are 4 of us flying in from abroad and we now have no where to stay. We booked this reservation direct through sonder 3 months ago. We will be consulting a lawyer. Will NEVER book with this company again.

I wanted to reduce the duration of my stay by 2 days because of COVID reasons. Deceptive app told me I could ‘edit dates’ of my stay when instead it cancelled my stay, charged me a cancellation fee, and then booked my second stay at a higher rate. Will probably never stay here again.

DO NOT BOOK WITH THEM especially through AIRBnB. There are all sorts of scammy, fishy things when you book with them through AirBnB. They won't communicate with you through the chat and just want you to contact them via phone. Their check in process involved me scanning my face, which I found to be a total breach of privacy and objected to. They did not advertise on their post that you had to do this. AirBnB support said I did not have to scan my face. Sonder told me they don't have to follow the AirBnB rules?! I canceled my stay because Sonder seemed so sketchy and I'm glad I did based on these reviews.

We booked a Sonder apartment through Airbnb for Memorial Day weekend in Chicago. First, there was a discrepancy of the address from what we received through Airbnb and what was listed through the Sonder app (you have to have their app to get your check-in details even when booking through Airbnb). I chatted with Hilda from Sonder and she informed me that the address provided from Sonder was the correct address. This was on Wednesday, we were to check-in on Friday. She did not indicate that there was any issue with the property. Then at approximately 10:00 pm Wednesday night, less than 48 hours before check-in, they sent a message stating that they canceled our stay, they didn't have anything else available, and they would not be able to assist us. So less than 48 hours before our planned holiday weekend we were left without lodging accommodations. After doing some research, I see this has happened to other people as well. My recommendation is to avoid booking with Sonder.

DO NOT BOOK with these people. I have been on the phone for two hours and cannot still get a code to get into our bnb. They are a bog corporation who hire poor people in the Phillipines to deal with their problems

Sonder opened up short term lets in the middle of my residential block of flats. Breaking local planning legislation! It was shut down by the local sheriff so the people staying there were moved out! Imagine this happening in the middle of your holiday. They said they didn't realise they were breaking planning legislation...even though they had been told by the local council they needed to apply for planning permission. So either they are a company who are really not on the ball when it comes to legal matters or they just disregard it. Either way not great. I would never stay in one of their properties

We booked a place to stay in Rome though The Plum Guide. The host was Sonder. Less than 48 hours before we received an email that our accommodation was cancelled.they kept the money. We are trying to retrieve it. This seems to be part of a larger scam they are running. This was going to be my first holiday since before the pandemic. I am very sad now.

This organization seems great but their lack of flexibility was the cause of my horrible experience. Id like to think that I'm a planner, so when I tried to book an early check-in, I had to go through hoops. Three phone calls, 1 in app chat and yet nothing. No email confirmation of reasons for none approval. I am disappointed and sold and previous stocks I had. This was by far the worst experience I have had.