SonderReviews of sonder.com

I booked a 10 day stay at Sonder Zuni in Denver. Upon arrival, I learned that the building has no elevator and I was placed on the 3rd floor. The apartment itself was small, dark, stunk and uglier than my son's dorm room. I immediately contacted Sonder and told them that I would not be staying there as I believed that I was duped (their website states "exquisitely designed apartments") and requested a full refund. They rejected my request and my appeal. I spent less than 10 minutes in the property and am now out over $2,000. DO NOT FALL FOR THIS SCAM!!

Absolutely terrible experience. Wasted 3.5 hours of my life on the line making empty promises, having me call Airbnb to execute said promises, Airbnb calls them and they have no idea what I'm talking about. Rinse and repeat 3 times. I will actively avoid booking from them ever again.

Well, they think they are cool, but they misrepresent which is totally unacceptable and should alert people not to get involved with this company. Amongst other things they offer and sell rooms as suites when they are not suites, but rooms. A suite is suite and a room is a room. The whole experience is shady, I cannot give them any vote of confidence.. arrogant and unqualified corporate management it seems. Why prepaid? Why check-in at 16.00 Hours ? Why checkout at 11 ??? Hey that's from 4 pm to 11 am the next day, so you get to use your room 19 out of 24 hours .. you know why? because they save on cleaning staff and can't get the rooms ready within the normal international standard hotel times AND lack of management skills that results in needing 5 hours for fixing a room, when the actual cleaning time is max 30 minutes. They say they want to change the hospitality industry, good luck guys, stop misrepresenting, don't advertise things you don't have and give people a fair deal... otherwise, please go away. I suppose you are young people.. Take my word for one thing: Your material assets may be worth millions or billions, but if there is no TRUST, at the end of the day it is nothing. And before I go: a spacious hotel room is NOT a suite. Please familiarize yourselves with the worldwide established and accepted definitions for rooms and suites. It's actually first grader's stuff for any hospitality manager. And don't misrepresent, it's unfair and probably illegal in most jurisdictions..

DO NOT STAY HERE!!! 2 days before I headed to NY for a three day weekend, I get a generated text message saying my room has been canceled. NO reasoning or alternative solution. A representative refused to let me speak to a manager to resolve this. They tried to offer me a room at their sister hotel for $600 more.

I booked a studio for two weeks. I visited the site in advance because being able to feel comfortable working at the site was very important to me. They refused to show me any of the communal areas or an example studio. They really didn’t care. That was enough for me to know that Sonder isn’t for me. I cancelled my booking. You wouldn’t lease an apartment without seeing it. They say they can’t show you a room for security reasons. They can. They just don’t want to. Don’t book with Sonder.

This is what I wrote to Sonder after getting frustrated: Your service leaves a lot to be desired. My wife and I bought in and were to vacation in Chicago last year then came down with COVID the day we were to leave for Chicago. Since then we have not had the funds to travel and we have called Sonder customer service 4 times asking for a hardship refund. Each time we are told that it has been elevated to priority for management to review. Also each time calling in we have to explain the same story over to a rep that can't understand English. As I write this still no phone call or email if the hardship refund has been granted or not. Frances Davidson can get himself on magazines extolling how great Sonder is....well so far I haven't seen anything resembling great. Instead of calling you daily how about you call us?

NYC Financial District: don‘t trust, what you see/ read on the website! Appt. suitable for 6- stayed as a family of 5 for over a week. Booked via PlumGuide. This is the list of complaints: Overall Cleaning Status was absolutely not satisfying. Hair in shower/ shower Curtain Dirty. Dust everywhere. One dining chair missing. Bathtowels missing. Sofabed not ready- food leftovers under pillows. Sofabed catastrophic quality- not to sleep in unless you are a fakir. Bathtub plugged- no fixing during 8 nights, dishwasher broken, toilet seat loose/ broken. No washing mashine/ laundry in appt. nor builiding (like announced on website/ confirmation mail). Rooftop Terrasse not accesable. „Customer service“ via App Chat (!)! incompetent, not able to process prior information. Scheuduled Deliveries not on time. I/ We absolutely do not recommend booking this Place.

234 Newberry Street: No hot water on arrival to Boston accommodation. Attempts to connect to customer service via chat and by phone are disconnected (upon connection after 15-minute hold) or were filled with empty promises to address the issue. Commercial tenant at street level triggered the evacuation of the entire building at 230am via fire alarm.