SonderReviews of sonder.com

Hotel was next to noisy restaurant, zero disclaimer on hotels.com but they said since there’s one on Expedia no refunds. They are a sneaky deceitful company. Never again

They run a rental background on you AFTER you pay money and book with them. So I used them to book a trip for my mother's birthday, and my booking was canceled a month after I booked the room. They sent me a text to call them if I thought the cancelation was a mistake. So I called confused, and the cust service agent said that it was for the safty of their other residences. What? I've never rented before, I've only own my home, I've never been arrested or have had any dealings with law enforcement, and I have a very good credit score.. but im a danger to their other residents? This is what I get for trying to get a good price on a room. I've learned my lesson and will pay more premium prices for a better experience. I just hope this helps someone else.

Had a nice apartment from them reserved on AirBnB saw that they had dropped the price and when I reached out to them via AirbNB they convinced me the easiest way was to cancel and book directly to them My new reservation was now non-cancellable and due to testing positive, I could no longer make the trip Their response was effectively that I was SOL since they gave me a one-time courtesy credit when I had contacted them about shortening my stay. Never leave AirBnB platform and book directly with them! You lose all your protections

I read the reviews of others who posted and consider them very unlucky. You see the Phillipine folks you're routed to after the automated response by the recorded woman who sounds like a Londoner are utterly clueless. Not because they are Phillipinos, rather because this is the worst run, most audacious joke of an organization I've ever encountered in any area of commerce. I spent 2.5 hours over two days trying to weave my way through their absurdly complicated check in process with the assistance of two well meaning Phillipineo operators who tried without success to a to check me in. A process I abruptly halted when one such person insisted that I photo my drivers license upload it on a site with no upload facility and send it to Manila I started by saying the folks who wrote the other posts were "unlucky". I say that because they actually got into this septic tank of an institution and I didn't. Hence, I only lost some phone time. My recommendation is that anyone looking at Soder chose a homeless persons tent in lieu, you'll be happy you did.

The customer service and responsiveness was very poor. I stayed at one of the Dallas locations. The lift was locked and I had to lug two suitcases downstairs to get to elevator that goes to apartments. It to “customer service” a long time to respond to me about the lift and it was still locked when I left three days later. One other issue received the same slow response and lack of resolution. I ended up leaving early because one day when I came in from work I discovered that someone had left a wet washrag hanging in the bathroom. I no longer felt safe there.

We stayed in sonders Dallas for a long term stay through work. I left my doc marten boots behind in the closest to which I was told "I know how frustrating it is to lose your belongs during a stay. I've lost multiple items during my trips." I didn't lose it I left them behind and the staff had stolen them!! Anytime we called to get anything fixed or cleaned you had to speak to several different staff who didn't communicate to each other and had to explain everything more than once. Dishwasher didn't work, the place was either too cold or too hot, extremely stuffy, paid 80 dollars for cleaners who didn't change the sheets or take the out the trash, plumbing was horrible, toilets would make a lot of noise and the water smelled, condensation on the windows that drips to the floor, sockets trip everytime try to use them. It smells in the hallways and entrance.. the list goes on.

DO NOT STAY HERE! I booked Sonder Dubai Downtown Towers for me and my family, when I arrived they told me housekeeping is no longer included so I will have to pay extra, even though this new policy came into effect 2 weeks after the date I booked my stay. I’ve stayed in some of the cheapest basic hotels and even they freshen up your room daily. All the staff were incredibly rude the entire time, I’d call reception and ask for towels or information and they’d tell me they’d find out and call back but never did, anything I asked for was not done, so unusual for a hotel to run this way. The icing on the cake was when they told us there would be a planned / controlled fire alarm at 11am on Monday morning, it went off at 4:30am and woke my kids up. I never usually leave reviews but this place ruined our holiday / experience.

By far the dirtiest place I have ever stayed ! I stayed at the Sonder in Palm Springs , CA for 3 days from 01st Jan 2023. Cut my stay short because of the filthy rooms. On the day that I checked in, the reception had 3 employees ; they need to employ cleaners not pen pushers ! Reception was stinking of body odour , room was so filthy ,the floor was sticky and had chewing gum and god knows what else stains. The bathroom had urine stains on the toilet seat; the shower had shower gel streaks that looked like they had not been cleaned for ages. This place is a public health disaster waiting to happen. The only positive was Alex at reception!