SonderReviews of sonder.com

Terrible customer service. At time of checkin we were told there was a problem with our 2 bedroom apartment and instead we were going to be split into 2 1-bedroom apartments for the first night, and then would be moved to different 2-bedroom unit for the rest of our stay. Given this inconvenience, Sonder offered to refund me the cost of the first night. Then began multiple emails and phone calls for me to finally get the correct refund that I was due. During these calls, they attempted to deny me the correct refund amount multiple times and also told me there was no way for me to speak to a manager. Very frustrating and time-consuming.

To be honest our stay in San Antonio was really nice until the check out process. Also, the washer and dryer did smell very bad but other than that the apartment was lovely and we had a blast! Now the check out was horrible. We were sent check out instructions to leave our key fobs in the lock box, however, they did not include the lock box code. The code was on our check in instructions but due to security reasons we could not see that information anymore. We were on hold almost an hour before someone could help us. Why would you leave such a vital piece of information out of the check out instructions? They say they’re available 24/7 but that is not true when you have to wait on hold so long. All the plans for our last day couldn’t happen because we spent an hour and a half just trying to leave the keys. Before the check out easily would have given 5 stars.