SonderReviews of sonder.com

Januar 25 für September 25 via AirBnB gebucht. Hatte mehrmals via App Kontakt und erhielt mehrmals die Bestätigung, dass alles in Ordnung sei. 5 Tage vor Anreise kommt die Stornierung bei AirBnB, Sonder verneint dies auf eigenem App während der online Unterhaltung mehrmals um dann nach 3 Stunden doch noch abzusagen wegen angeblicher Überbuchung. Der schlechteste Service überhaupt, keine Hilfe eine Alternative zu finden, wälzen das Problem einfach auf die Gäste ab.

Hola, nos alojamos en el Sonder Valencia 1 Madrid desde le 13 de agosto 2025 al 20 agosto 2025. Debido a los calores intensos salimos de Madrid con tan mala suerte que mi marido sufrió una descompensación y tuvimos que regresar por prescripción médica el 22 de agosto devuelta recién a Madrid. Escribí al hotel Sonder explicando mi problema y muy amablemente me dijeron que se iban a encargar de nuestras maletas y que las buscáramos al llegar devuelta a Madrid. Avisé que había quedado algo en el placard unas camperas de hombre gris y un chaleco verde largo de mujer con cierres.Pues las camperas no las recuperamos. Yo quisiera saber quién fue la persona que entró al 409. Las camperas estaban y alguien las tiene. Me tomé el trabajo de leer los reviews y esto pasó a menudo. Una vergüenza!!! Gloria Freixas Argentina

You would think that by partnering with Marriott Bonvoy, a MB member would be able to cancel their one hotel (two months out) for another MB hotel. Not the case. Very, very, very disappointing. Membership has no privileges, I guess.

SONDER IS A SCAM. I booked my stay through Hotels.com and paid in full on 5/19. After my stay in August, Sonder charged me $850 FOR NO REASON. I called customer service to get a refund and they gave me the runaround. After one day, they said my refund will be processed in 24 hours. After the second day, I called to follow up and they said snappily that the refund will be processed in 24-48 hours. On the third day, they told me my refund will be processed in 7 TO 10 BUSINESS DAYS. For some reason, customer service cannot give any proof that my refund will be processed via email AND I ABSOLUTELY DO NOT TRUST THIS COMPANY TO GIVE ME MY MONEY BACK. DO NOT BOOK YOUR STAY HERE.

The company simply refuses to issue a refund. The booking was canceled on time. The payment receipt lists them as the recipient, but they claim that Booking should return the money. Booking says they never saw this money. For two months, Booking has been trying to contact them, and they simply ignore the requests. All my correspondence with them on Booking feels like talking to a wall. First, they told me the refund would come in 10 days, then they spent two weeks “escalating” the request somewhere higher, then it turned out their system hadn’t synchronized with Booking’s system, and finally they said, “Why are you asking us? Booking should return the money.” What a shady outfit! Never pay them in advance.

Please avoid this people if planning for a holiday. I make a buggiest mistakes.

I’ve tried Sonder for two times at different states and I will never do it again. They are terrible communicator, terrible management and the places are not as they describe! Would never recommend it.

Buyer Beware of Sonder. A day before we were to arrive, we were told the shower was broken. We had the option to stay and be moved to another room the next day, or get a refund and find somewhere else. We chose to stay due to the short notice and the difficulty in finding an alternative. THE NEXT DAY, THERE WAS NO OTHER ROOM AVAILABLE! For 2.5 days, we did not have a shower. This is New Orleans with 90-degree temperatures and 85 percent humidity. You cannot call SONDER; only use their text option on the app. Finally, they agreed to comp. our stay and provided some compensation on the third day. This was acceptable to us. HOWEVER, THEY HAVE GHOSTED US ON THE REFUND. It has been over a month. I'm not sure how they are associated with Marriott, since they wouldn't accommodate us at the Marriott just a block away. Also, it is similar to an Airbnb. We discovered they don't have a regular maintenance person, so we had to wait for the building owner to come out and fix the shower.