Dissatisfied C.
Detroit horror
Booked a room in Detroit, Michigan and saw the building was not safe for customers. Many nonresidents sitting outside the hotel and it appeared they were not leaving. Inside there was no security or welcome staff - just an empty desk. I waited until someone came down to let me know that my room was not ready. I asked if I could leave my luggage somewhere so I can take a walk while I’m waiting and the room I was brought to for storage was open for all customers to just walk in and take their things without security. You can imagine I just held onto my bags. Once inside I saw the elevator and hallways were not clean. On the floor of the guest hallway before entering my room I saw that there were several resident rooms slightly left open and woman’s dirty underwear was placed outside one of their doors. The carpet has a large stain of something…Someone was also yelling on their phone. It made me think the place was used for …well you can just imagine. I decided to leave the place immediately. I asked for my money back and the company refused to refund me even though I didn’t spend a single night with them. Spent months disputing and they still won’t refund. Terrible company with fake photos about how clean and classy their accommodations are. Don’t waste your time or money. Go elsewhere.