SonderReviews of sonder.com

Booked a week at one of Sonder's properties in NYC.Was told to install the app to verify my identity. The app refused to scan my passport. The error message told me that the problem was known to the app developer.I ended up canceling the booking.I was charged £100.2 weeks before the booked time.For a service I could not use,due to no fault of mine.Disgusting.

Accidentally booked a hotel for 30 days starting the next day. Tried to cancel within 10 minutes of booking. It was too late and they won’t refund any of the $5000

My bag and jacket were missing from the luggage room. We discovered this at about 10pm and after numerous phone calls to their concierge I was told someone would come and meet us at 9am the next morning to review the cctv footage and determine their whereabouts. No one arrived and after an another hour of endless calls we were told the relevant individual was too busy with ‘meetings’. Eventually we had to leave to catch our train but we were assured they would be in touch asap to let us know what happened. Hours later, after more chasing, we were then told they wouldn’t look at the cctv unless we filed a police report. We’d left Philadelphia (and we’re about to leave the country) so this was obviously impractical. The communication was inconsistent and unhelpful at all times. We must have spoken to about 20 different individuals at Sonder who all gave us different advice and information. We wasted a day of our holiday trying to get this resolved and got the impression Sonder we’re simply waiting us out, stalling for time, knowing that we were about to leave the country. We were of course offered no compensation. Really really poor service.

Sonder is absolute TRASH. I booked 2 stays with them in Boston. For the first stay, I requested a late checkout via the app and was given till 1 pm to check out, great, no worries. However, I end up getting slammed in traffic coming back from a business meeting, and appropriately notify them of my situation, they say great no worries, then about 30 minutes later, I have 5-6 calls from them, texts, and messages on the app everything trying to get me to leave ASAP. I understand this also, but I did tell them what was going on and was told by more than one person that it was ok. long story short, end up getting back at 3 pm, pack everything in 5 minutes, and leave, escorted by an employee (really?). My next stay started the same day. I walked across the street and went into a different Sonder building. MUCH MUCH nicer (and cheaper mind you). Very happy with the accommodations. Im there for 5 nights and wanted to continue to book additional weeks with them at the new location and had asked that since they advertise a 30% discount on stays over 14 days, to please apply that to the first booking, 2nd booking, and the 3rd booking that I was planning on making as it would total 21 days. I thought this was a fair ask...When I went to complete the booking I was denied as they told me my "late checkout and disregard for their rules" made me not able to stay with them anymore. I'm sorry, what??? I just dropped $1500 with Sonder and stayed in constant contact during my first stay about the traffic situation and everything. In my mind, I cannot find any wrongdoing. Furthermore, the room I was checking out of from my 1st stay, WAS AVAILABLE FOR THE REMAINDER OF THE WEEK!!! What's the rush?! I tried to book again and was denied. Told a manager would call me 6 days ago at this point, never happened. I requested someone call me 6-7 times...no call. I get a BS email from 2 different managers both unfamiliar with the situation and of course, get a BS reason. Unbelievable. Who TF does business like this?!

The company rents out on Airbnb and brings the worst of all worlds. It has no phone number to call, no service to alert, no way to communicate except through an app that is so buggy that it doesn’t recognize a valid login.

WILL NEVER STAY AT ANY OF THEIR LOCATIONS 1. SO LOUD: We booked in Trastevere, Rome. The only disclaimer on the posting was "This is a central location and is prone to noise at night, especially on weekends." It should have said: "You will only be able to sleep with earplugs, noise will be intense from 8pm to 4am, EVERY NIGHT." This is no normal amount of noise, it's pointless to have a place for people to stay when it's this loud. 2. CONSTRUCTION IN THE BUILDING: We paid $1200 for 3 nights. 2 days before check-in we got a text: "We also wanted to let you know that there are some ongoing construction works in the building from 8am in the morning. These works are not on us but we apologize for this inconvenience and we are always available for any questions." This was not disclaimed on the website or communicated before they charged my card. With 2 days left, I couldn't dedicate time to find a new place so we were stuck with it; I asked the to give us a break and refund some of the cost for the inconvenience and they said it was not their problem as they don't own the building. The whole inside of the building was covered in dust, cardboard, and taped walls and noise. Construction started at 8am and until 6pm. Any other hotel would have not allowed customers to be on their property. BAD MANAGEMENT CALL, worse customer experience. 3. MISLEADING: I asked one of the construction people when did they start the construction and it was days before I I booked. Basically, they decided to entrap us after charging us. 4. MAINTENANCE: The bathroom flooded every time you showered in the main bathroom. The entire floor was covered with water that we would have to 'squidgy' with a towel... OVERALL one of the worst experiences I've ever had. I wish I read the reviews of the company before. NEVER AGAIN.

Beyond corrupt, expect to get ripped off. I booked a room, then had to cancel it due to travel change, they issued a credit, I have the email from sonder clearly stating the credit amount, how to use it and the expiration date of July 2023. Upon trying to use it they said it had expired and that no credit was due. $1800 down the drain for nothing. Little wonder why the stock is at 70 cents a share, they will be bankrupt and gone in 6 months

If I could give less than one star I would. VERY Very sketchy business. Avoid at all costs. This was my second time trying to book with sonder and once again a day before my reservation my booking was cancelled and I got an email saying that “sonder takes security very seriously & with that being said my stay was turned down”