SonderReviews of sonder.com

The lack of poor on site support and the room heat did not work. Uncomfortable bed. Would never use this company again. Also tried to get me to use a portable heater which in my opinion is a fire hazard. Ridiculous way to manage a company.

- Not access to building previous to check in! - dirty and not cleaned room upon arrival! Planed a Romantic stay with my girlfriend! Was told I could leave my lugagge previous to my stay, and just use my code to get into the building. I walked 25 min from London Waterloo station to leave my luggage but it was not possible! Bad customer service. My room was not cleaned and ready 4 pm on check in. Called customer service and got cleaning person to fix it, but had to wait on the hallway for 1 full hour! To get it fixed. The price was 210 € each night! They gave us a 40€ refund. But that is just a joke when you leave your guest to sit and wait on the hallway for 1 full hour

Terrible check in service, should be a violation of privacy. Poor customer service, poor communication and poor service delivery.

I contacted Sonder Customer service because I did not know if my 83 year old aunt managed to check in ok because she missed her cab from the airport. Sonder took my number and told me that they would let me know or tell my aunt that I could'nt get her on her phone. I never heard from them and they did not pass the message on to her. Also, I booked in advance from booking.com where usually the money is taken on the day of arrival or after you check out. Sonder took the money straight away after I booked via booking.com 4 week prior to traveling.

Do not give them your credit card. EVER. This company leaked my information. A reservation was made under my name/ credit card. I am 100% sure that I did not make this reservation. They kept insisting that there was no way that this was fraud because there was nothing suspicious. Then they claimed that my credit card information was not saved, which was a blatant lie. Their customer service was ridiculous. Their only explanation that they kept giving was that I must have made the reservation myself. I stayed at one of their properties, one time. It was awful but I didn't bother to write a bad review at that time. But allowing fraud, and then blaming the customer is unacceptable. Don't book a room with this company unless you want your personal data and credit card information stolen.

This was a very poor experience. Online check in was a disaster which resulted in multiple bookings which needed to be canceled. In cancelling and rebooking the clerk booked me at a different location thé laurier vs the O’Connor which is where I had originally booked. Not having a reception is incredibly challenging when things go wrong. We ended up having to pay twice for parking adding another$50 dollar charge. The number provided to contact the third party parking provider to try and secure a refund is useless as they don’t answer nor can you leave a message. Needless to say I would never book again with this chain. Spend some money and put in proper support systems it will save your customers a lot of grief. Not surprisingly there were several other family members who ran into same difficulties it would appear this happens quite frequently at the Ottawa locations.

We stayed at the Nashville Sonder condo, the over all look when we walked in was nice, then we were walking around with bare feet a before long our feet were black from the dirty floor. I contacted the Sonder.com in reference to the issue and they said they would send housekeeping to wash the floor that same day, then I received a email that I’m sorry but there is no one to come before I would be leaving the next day. A there solution is give $50.00 dollars for my inconvenience. I think because they are a big company all over the world they don’t care about doing what right for issue that a rise in every day people concerns. This was My Birthday gift from my Husband to go to Nashville and stay in a nice place. We will never stay in one of there places ever again. Very poor customer service.

Initially, we were impressed with the room once we arrived, until we found a mouse under the bed. A MOUSE!!!! Disgusting! We even had it on video. After a long “chat” through the app. they offered another room. It was such an inconvenience but necessary. At that point we were disgusted by the thought of mice in the room. Our sleep was uneasy. Sonder’s way of compensating us was the room upgrade. Which btw was not an upgrade. And apparently this must happen often, because nobody was surprised that there was a mouse in the room. Do not stay here. The customer service is horrible. Absolutely horrible. Their response time is unacceptable. Your only communication. Is there an Do not stay here. The customer service is horrible. Absolutely horrible. The response time is unacceptable. Your only communication is through an app. You’re better off staying somewhere else