SonderReviews of sonder.com

Horrible experience across the board. Poor customer service, location was sub par, and then was charged a RIDICULOUS cleaning fee which I have NEVER been charged for the 3 decades of being an avid traveler. I DO NOT RECOMMEND!

After going through the identification process (there were multiple steps multiple times), they decided to put an additional $150 hold on my credit card a week BEFORE I even got checked it into the hotel (not to mention I already paid for the room months in advance). I ended up getting Covid & cancelled & was told I would not get any type of refund or even get a credit towards my next Sonder stay. However, by reading all the VERY poor reviews, I'm kind of glad it didn't happen. THIS PLACE IS A SCAM!! SHAME ON YOU SONDER!! YOU SHOULD NOT BE IN BUSINESS!!!

Quite possibly the worst booking I've ever made. I stayed at a Sonder in New Orleans in the central business district. Upon arrival, the building was surrounded by fire trucks, and the building clearly looked run down to the extent that my Uber driver asked if it was safe to leave me there. Upon entering the building, the security guard checked me in referencing that a group of people were stuck in the elevators, almost laughing about the situation. When I got into my room it was immediately clear that Sonder have been engaging in false advertising. The room was so outdated, and the floor in the kitchen was peeling away. The bathroom cabinets had several holes in them and the sheets were stained. It was not the room that I had been sold online. Regardless, it was going to be too expensive to stay in a different hotel so I decided to stick it out. This was until night two, when I came home and again, couldn't get up to my room as the elevators were out. When I tried to go up the stairs, the front desk person said they would have to come with me as homeless people often break into the stairs and it is unsafe. This was incredibly, incredibly alarming to hear as the stairs lead directly to the accommodation floors. So in short, not only is the building inadequately looked after from a maintenance and security perspective, but the rooms are also completely different (and not nice) compared to those advertised on the website. When my husband tried calling Sonder the next day (I decided to check out in the morning due to safety concerns), he was told that I should have called Sonder directly on the second night and they would have moved me to a new room. When a person is in fear of their safety, often the last thing they try and do is draw attention to that fact, and now Sonder are refusing to compensate me for the two nights I spent in the falsely advertised apartment. Please - just don't bother wasting your money on this company.

I strongly recommend avoiding Sonder. I will never use them again.I booked a room for 2 nights assuming it worked like a hotel. I booked through Expedia. I received an email to verify early on. I verified. Then I received 4 separate emails with links to verify again. I entered all the information requested and at step 3 (cc info, that sonder already had), the digital process would not let me continue, and said if I had any trouble call customer service, nearly an hour later after I was told repeatedly that they needed my cc info, which I tried to offer, they managed to get me verified, telling me they already had this information through Expedia. They have more than enough information to commit identity theft, and based on my experience, they are not trustworthy. I was lied to about being told they just needed my cc info. You have to wonder why a company would lie to you and then ask for more information through which they could commit identity theft. I will be watching carefully, and report them to the police should I find identity theft anytim soon. I should have just cancelled and booked at the Marriott.

The behavior of the company is borderline fraudolent. They cancelled my booking due to credit card payment issues. Then, after I quickly booked a replacement hotel (all hotel prices had already increased considerably since my original booking), they proceeded to charge the cost of the original stay to my credit card, without my authorization. Sonder then kept answering that the booking was still valid for them, and that no refund would be possible.

Sonder des gros voleurs j ai eu des soucis avec playpal à cause d eux j ai dû payer 1218€ de ma poche ils m ont dans des problèmes financier total j ai dû annuler mes vacances à fuir cette plateforme

I recently stayed in the Sonder Rideau in Ottawa, Ontario with my daughter and infant grandson. The room looked appealing, although, it had many flaws. The air conditioning never worked properly. It was 32C outside, and although we had the thermostat set to about 20C, it was hot and humid in the room. The hallways and lobby, however, were comfortably cool. The internet service was spotty at best. Of course, according to Malek Chaar, the "Hospitality Supervisor", this was due to Rogers, not the hotel. And, she blamed the maintenance department for the air conditioning, not the hotel. Absolutely, no compensation for the "inconvenience" of the AC or the internet, or the microwave that worked for 3 seconds at a time, or the TV were you could not add your own apps to watch what you wanted to watch. I do not think I will ever stay in this place again.

I spent most of the last night of my stay trying to send them video clips of ants in the bed and on the bedroom floor. We also spent some time killing them and decided to sleep on the couch for fear of being bitten by them in the bed. They were supposed to have sent someone over at 9am the next morning but they never showed and when they finally got around to this issue, I was compensated with a measly $50. Obviously this is not the customer service I was used to. In the past, anytime there was an issue, representatives were quick to resolve the matter in a way that made me want to remain a customer. This time though, I got the sense they didn't care at all that bugs were in my room and in the bed.