SonderReviews of sonder.com

HORRIBLE EXPERIENCE the web site log in would not work, hours on the phone, could not create a work-around for their website issues.

I booked a long stay rental apartment 2 month ago for this coming summer, paid for it, had to go through all the required background and credit report check, which I thought was a bit excessive, but it was approved, and I paid the first month in full. Today I get a message that my reservation was cancelled. A follow up email stated: " Due to unforeseen circumstances, we will be closing our Vicinity prior to your arrival June 29 - August 24. While we would love to host you at one of our other locations, we do not have similar accommodations available at this time. We have therefore canceled your stay and processed a refund for the full amount of your stay $2,488.16 which you should see returned to your bank account within the next 7-10 business days" To my surprise, I called and the same apartment I had booked was now available for rent at 6400$. So, the email was a lie, they cancelled my paid reservation so that they could rent the place for 3 times higher the price. That is an unfortunate business model!

These people were horrible!!! I booked an Airbnb with Sonder in November. Before I booked it I did see there was a no cancellation policy. So I checked to see if they allowed to change the dates if needed & they did so I booked with them. Unfortunately we got hit with a bad snow storm and my flight was cancelled. I tried to pick new dates & they denied my request & said they have a strict no cancellation/no refund policy. That’s great because I wasn’t trying to cancel nor was I asking for a refund!!! They basically told me too bad. So I contacted Airbnb & they told me they had to honor the host Sonder & did nothing for me! I am highly upset since the weather is out of my control & if they do not let you make changes THEY SHOULD POST THAT!!!!!!! What a terrible experience & waste of $270!

One star is an over-rating for this company. I booked accommodation in Palm Springs in October for a mid-January stay. I spent hours deciding where to stay while in Palm Springs. The original accommodation was chosen because of location as well as amenities. I made arrangements with friends to meet up with me at this location and I did not plan on having a car. All was paid for and confirmed until one week before my visit, at which time, I was sent notice that they were unable to accommodate me at the original hotel. Without informing me first, they moved my reservation to a different location. I had no say in this. The alternative location (3 miles away) was a 1960s property that did not meet my needs, nor did it even compare to the original booking. Their approach to the inconvenience was to give me a 15% discount. They claimed that they had no other units available. This was the best they could do. Nobody should tolerate a company assuming that someone will simply be happy with whatever last-minute change THEY decide to make. Like others, I wish I had checked the HORRIBLE reviews that this company has before booking through them. I will NEVER do business with them again.

I wish I would have checked out reviews before booking! I booked a two bedroom, two bathroom apartment in downtown Minneapolis New Year’s Eve weekend. I’ve been on and off calls about this place and I’m exhausted. But needless to say, it was totally misrepresented in pictures and description. There was only one bathroom. And the second bedroom really shouldn’t count as a bedroom. It’s a room with no window and no closets and no ventilation. And they put a bed in there. It just didn’t work out for four senior adults. I will never stay in a Sonder property again. Beware!

BEWARE!!!! This site says cancellation by "4pm Jan 2" for a full refund. So I did call both the owner and airbnb befre 4pm Jan 2 but they are refusing to give me a full refund. Apparently "4pm" means "4pm local time." They could easily be straightforward and say cancellation by 4pm "Local time" but they don't. I called before 4pm to cancel because my husband got Covid and the owner said I had to call airbnb, I called airbnb and they said it was up to the owner. I had to follow up multiple times to get a response and now two days later airbnb said the owner told Airbnb that if I called before Jan 2 (which is actually not what the policy says at all) they would have given me a full refund but now they are refusing to make an exception so no full refund. Way to go Sonder, your refund policy is deceptive and your consideration for a customer is non-existent. Even with your secret policy I was about an hour or so off your deadline, and with a case of Covid, so it's very short sighted to lose a customer for good, to create ill will, and to have someone who will now recommend to anyone who asks to avoid Sonder.

My stay at Sonder The Deco (Dec 29, 2023 - Jan 2, 2024, Confirmation Code: 145252946) was an absolute disaster, a far cry from what any decent hotel experience should be. First off, the check-in process was a complete joke. Left to fend for ourselves with an app that required a code we never received, the reception was less than helpful. It took multiple pleas to get any assistance. The room was a horror story. We walked into a dirty room – an immediate red flag considering their exorbitant rates. But the real nightmare was the air quality – or the lack thereof. The windows were fully fogged, the room unbearably damp. Our clothes were drenched in moisture, reeking of mustiness. Desperate for some air, we resorted to opening the door to the corridor! We asked for cleaning – a request so simple yet apparently too complex for their staff. Ivan, whom we spoke to, completely forgot to log our request, leaving us in those dismal conditions. Interacting with Anna at reception was like talking to a wall – only worse, as she continuously interrupted and dismissed our concerns. This place is a farce, charging $315 a night for what can only be described as a stay in a damp, neglected chamber with appalling service. I strongly urge anyone considering this place to rethink. It's not worth your money or peace of mind. Save yourself the trouble and find somewhere else that actually values its guests.

If I could give a zero, I would. We stayed at Penny Lane in Montreal. There was a mouse/rat in our unit. I contacted them and kept getting robot auto messages. The 999 so called positive reviews imho are also bot generated. Needless to say we got out of there fast.