SonderReviews of sonder.com

Sonder is a dishonest business, they do not uphold their promises to guests. Their operation management team is rude and lies when a dispute is bought to their attention.

Booked a room with them to attend a convention in July. Had it confirmed and even receiving a booking number. Over 24 hours later, I received an email (not a call) that my booking was cancelled. When I called to ask why it had been booked, they told me another agent had double booked the room and cancelled my reservation. They offered to comp me a similar room but they were full up and told me to screw myself. They were unwilling to comp a different room for their mistake. It's ridiculous that they can send you a confirmation number, and cancel it a whole day after because of their screw up. I'm pretty sure this is borderline illegal.

Sonder is located in an apartment complex in Toronto. It’s sort of like Airbnb, and just like Airbnb, if there are no problems, there are no problems. If there are problems, you will be cheated out of your money , Stuck in a foreign country with no place to stay, and depending on your emotional reaction, a potentially ruined vacation.

Gros gros soucis chez Sonder Ils vendent du rêve Certe de beaux emplacements mais des appartements très mal entretenus Après multiples expériences je dois dire qu’on ne reviendra plus jamais Avec cette dernière expérience ils ont touché le fond ! Des voleurs d’argent et de “vacances sereines” Dans les résidences avec aussi Des appartements très médiocres loués au même prix que d’autres qui servent de “vitrine” pour attirer.

Don't ever reserve a room with them. They do not refund you if you want to cancel. Once you book a room their booking IT system is so slow that if you log in you are not able to see your reservation and therefore you cannot cancel. After 24 you are screwed and say good bye to your money if you would not be traveling any more. Reviews about their service are horrible and because I didn't end up traveling I couldn't experience my moneys worth. Trust me do your self a favor and do not book with them.

This is my worst experience ever . I was charged a 250 dollars fee from my account, apparently, they said they’ll have that 250 dollars on hold before I can be given the check in details to check into the room and have it refunded back to my account after 3 - 5 business days after checking out . I saw this 250 dollars taken out of my account , the moment I gave authorization for it to be taken, so I can be given my check-in details , but I never had my money returned . I have waited for about 2 weeks now but still never got back my 250 dollars . They said , the money has been refunded back to my account and I should speak with my bank . I spoke to my bank for a hour plus , multiple times but they said they didn’t see the transaction nor my money being refunded nor released . I spoke with Sonder customer service several times but they kept having me going forth and back with no solution nor have my money returned back to me . This is the worst experience have had when it comes to lodging . I’ll never lodge in such a place ever again and I hope they choke on my hard earned money .

Possibly the worst experience of staying in a hotel ever. No housekeeping. No customer service. No VAT receipt (for business travel making this essentially 20% more expensive). For the equivalent price (had I known vat could not be reclaimed) I could have stayed in a well known 5-star hotel with housekeeping, attentive staff, and a cooked breakfast. AVOID, AVOID, AVOID!

Terrible apartment. Smelly with fire escape blocked by rubbish and general Air of grime. Customer service rep was pleasant and understanding but ultimately wouldn’t refund. Left immediately instead of staying the 2 nights. Unsafe.